Compass

1 month ago

Agent Experience Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join Compass as the Agent Experience Coordinator to be the first point of contact in our Seattle office. You’ll manage the office, support a portfolio of agents with onboarding, tools, and marketing requests, help drive technology adoption, and collaborate across teams to ensure a world-class, community-driven office experience.

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Entry level

Key Responsibilities

•Welcome guests, manage mail distribution, set up in-office events, and ensure the office looks organized with inventory management and facilities issue escalation.
•Directly manage a small portfolio of customers via phone, email, and in-person meetings to resolve questions and issues.
•Provide 1:1 support to help customers adopt Compass technology and related services.
•Coordinate onboarding processes for new customers with the National Onboarding team.
•Offer basic marketing support by creating collateral from templates and liaising with marketing for complex requests.

Pay and Benefits

Perks:Health InsuranceDentalVision401kDisability InsurancePet InsuranceLife InsuranceParental LeaveCommuter BenefitsFertility BenefitsPaid Leave

Key Requirements

•1-2 years experience in customer service, office management, hospitality, or operations
•Experience working with enterprise technology (e.g., Zendesk, Salesforce, Confluence) is a plus
•Strong communication, listening, and presentation skills
•Empathetic, customer-centric mindset with a passion for community-building in an office
•Ability to lift up to 25 lbs and work in an in-office environment

Experience:1-2 yearsReal estateCustomer serviceEnterprise technology

Skills:CommunicationEmpathyProblem-solvingCollaborationOrganization

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

1 month ago

Agent Experience Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Entry level

Key Responsibilities

•Welcome guests, manage mail distribution, set up in-office events, and ensure the office looks organized with inventory management and facilities issue escalation.
•Directly manage a small portfolio of customers via phone, email, and in-person meetings to resolve questions and issues.
•Provide 1:1 support to help customers adopt Compass technology and related services.
•Coordinate onboarding processes for new customers with the National Onboarding team.
•Offer basic marketing support by creating collateral from templates and liaising with marketing for complex requests.

Pay and Benefits

Perks:Health InsuranceDentalVision401kDisability InsurancePet InsuranceLife InsuranceParental LeaveCommuter BenefitsFertility BenefitsPaid Leave

Key Requirements

•1-2 years experience in customer service, office management, hospitality, or operations
•Experience working with enterprise technology (e.g., Zendesk, Salesforce, Confluence) is a plus
•Strong communication, listening, and presentation skills
•Empathetic, customer-centric mindset with a passion for community-building in an office
•Ability to lift up to 25 lbs and work in an in-office environment

Experience:1-2 yearsReal estateCustomer serviceEnterprise technology

Skills:CommunicationEmpathyProblem-solvingCollaborationOrganization

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn