Operations Analyst

Ipsos
Romania
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Prioritization","Organizational skills","Communication","Analytical thinking","Problem-solving"]

Support clients after “go live” by answering technical and reporting questions, maintaining client dashboards, and assisting Client Success Managers with operational back-office tasks. You’ll help validate data quality, replicate issues, track bugs, and coordinate with Tech Support. The role focuses on identifying process pain points, recommending improvements, prioritizing multiple requests, and ensuring clients get maximum value from Synthesio tools.

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FursaFursa
Ipsos
Ipsos
2 days ago

Operations Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 minutes agoStatus: Live

Job Summary

Support clients after “go live” by answering technical and reporting questions, maintaining client dashboards, and assisting Client Success Managers with operational back-office tasks. You’ll help validate data quality, replicate issues, track bugs, and coordinate with Tech Support. The role focuses on identifying process pain points, recommending improvements, prioritizing multiple requests, and ensuring clients get maximum value from Synthesio tools.
Location: Romania
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Provide ongoing post–“go live” client support by answering technical and reporting questions.
  • •Assist Client Success Managers with setup, maintenance, and back-office operational tasks.
  • •Maintain and enhance client dashboards, including query writing, report frameworks, and data manipulation.
  • •Support QA initiatives by validating data quality, replicating issues, tracking bugs, and liaising with Tech Support.
  • •Identify process inefficiencies, propose improvements, prioritize multiple requests, and support Synthesio usage and adoption.

Pay and Benefits

Perks:Paid LeaveAnnual BonusEmployee AssistanceLearning Budget

Key Requirements

  • •Strong prioritization and organizational skills to manage multiple demands effectively.
  • •Fluency in English with excellent written and oral communication.
  • •Analytical mindset focused on process optimization and continuous improvement.
  • •Ability to work independently without constant supervision.
  • •Proficiency with MS Office Suite; knowledge of data visualization or analytics tools is a plus, and basic Python/coding/scripting is desirable.
Experience:ResearchData-drivenClient support
Skills:PrioritizationOrganizational skillsCommunicationAnalytical thinkingProblem-solving
Languages:English
Tech Stack:MS OfficeExcelSynthesioPython

Company Brief

Ipsos
Global market research and consulting firm providing public opinion polling, market intelligence, and analytics to help organizations understand consumers, citizens, and markets across sectors and geographies.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn