CSR/ Teller- Maple & Telegraph- Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem-solving","Sound judgment","Accountability"]

Provide excellent customer service in a retail banking setting by listening to customer needs, answering questions, following up on issues, and guiding customers to the right partners or bankers. Handle customer problems professionally, maintain required confidentiality, and follow policies and procedures while assessing and escalating risk concerns. Perform daily office responsibilities, maintain accurate balancing records, stay current on retail policies, and use tools to track customer referrals.

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Fifth Third Bancorp
Fifth Third Bancorp
5 days ago

CSR/ Teller- Maple & Telegraph- Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in a retail banking setting by listening to customer needs, answering questions, following up on issues, and guiding customers to the right partners or bankers. Handle customer problems professionally, maintain required confidentiality, and follow policies and procedures while assessing and escalating risk concerns. Perform daily office responsibilities, maintain accurate balancing records, stay current on retail policies, and use tools to track customer referrals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service in all interactions by listening to customer needs, asking questions, and guiding customers to financial solutions.
  • •Follow up on customer questions, find solutions to issues, and respond promptly to maintain clear communication.
  • •Maintain customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
  • •Perform daily office responsibilities to support efficient operations, including balancing records and addressing outages by enlisting help as needed.
  • •During customer interactions, identify needs and refer customers to bankers and business partners using tracking tools for consultative conversations.

Key Requirements

  • •High school diploma/GED.
  • •Ability to handle extensive cash handling.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative, demonstrate sound judgment, and resolve problems effectively.
Education:High School
Skills:Customer serviceConfidentialityProblem-solvingSound judgmentAccountability

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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