Counter Sales Associate

Ferguson
Wilmington
Workplace: OnsiteFull timeUSD 22.71 - 31.77 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Communication","Relationship-building","Consultative selling","Self-motivation","Organizational skills"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, drive sales through upsell and cross-sell, and locate parts using catalogs and manufacturer databases. Process transactions accurately, manage special orders and back-orders, collaborate with outside sales for account growth, and support inventory organization while following safety regulations.

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FursaFursa
Ferguson
Ferguson
1 day ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, drive sales through upsell and cross-sell, and locate parts using catalogs and manufacturer databases. Process transactions accurately, manage special orders and back-orders, collaborate with outside sales for account growth, and support inventory organization while following safety regulations.
Location: Wilmington
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Continuously learn plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Use catalogs and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions accurately and manage special orders, back-orders, and delivery timelines while maintaining a professional counter environment.

Pay and Benefits

Salary: USD 22.71 - 31.77 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •1–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy, organizational skills, and the ability to lift up to 50 lbs and stand for extended periods.
Experience:1-3 years
Skills:CommunicationRelationship-buildingConsultative sellingSelf-motivationOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn