NTT

1 month ago

Field Tech Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide end-user computing support for clients in a Chennai environment, contributing to the EUC team and resolving incidents and fulfilling requests according to SLAs, CSFs, and KPIs. Handle day-to-day troubleshooting using the ITIL framework, perform IMAC activities for desktops, laptops, monitors, printers, and peripherals, and learn new technologies as business needs evolve. Work rotational shifts 24x7 and may require domestic overnight travel.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Support end users in a client environment as part of the EUC team.
•Handle incident resolution and request fulfillment aligned to ITIL and measured to SLAs, CSFs, and KPIs.
•Perform IMAC activities for desktops, laptops, monitors, printers, and related peripherals as needed.
•Assist with day-to-day desktop/laptop hardware and peripheral support across desks, floors, or buildings.
•Learn new and emerging technologies as required by business needs.

Travel: Low travel

Key Requirements

•1 to 3 years of experience in end-user computing, IT support, or asset management.
•Good troubleshooting skills for Windows, Office, and COTS end-user hardware support.
•Basic understanding of the ITIL framework.
•Experience using ITSM tools such as ServiceNow or Remedy.
•Good written and spoken English communication skills.

Experience:1-3 yearsEnd user computingIT supportAsset management

Skills:Communication

Languages:English

Tech Stack:WindowsOfficeITILServiceNowRemedyCOTS

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT