Customer and Commercial Operations Specialist

Serve as the primary customer interface for parts agreements and on-demand engagement, handling escalations and ensuring timely resolution through clear communication. Drive improvements to order-management processes and customer experience by leading and supporting key projects, while managing customer services, billing, consignment inventory reconciliation, and system maintenance. Contribute to compliance, KPI achievement, audit readiness, and data analysis/reporting, partnering across FSO, logistics, order fulfillment, trade, engineering, purchasing, and finance.