Assistant Customer Care Manager - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Interpersonal","Communication","Presentation","Problem-solving","Analytical"]

Join Hang Seng Bank's Customer Contact Centre as Assistant Customer Care Manager, reporting to the Customer Care Manager. Lead efforts to resolve operational issues and customer complaints, coordinate case investigations, identify areas to improve operational effectiveness and customer satisfaction, and model superior customer service to build long-term trust and drive growth, while participating in ad-hoc projects.

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HSBC
HSBC
2 months ago

Assistant Customer Care Manager - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Closed

Job Summary

Join Hang Seng Bank's Customer Contact Centre as Assistant Customer Care Manager, reporting to the Customer Care Manager. Lead efforts to resolve operational issues and customer complaints, coordinate case investigations, identify areas to improve operational effectiveness and customer satisfaction, and model superior customer service to build long-term trust and drive growth, while participating in ad-hoc projects.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Liaise with internal counterparts to resolve operational issues and customer complaints
  • •Liaise with other departments to conduct case investigations and ensure the investigation reports are submitted on time
  • •Identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departments
  • •Act as a role model for delivering “Superior Customer Service” using their ability to build long term trust and develop relationships with our customers to raise our reputation, drive recommendations and deliver future growth
  • •Participate in ad-hoc projects and assignments as instructed by the superiors

Key Requirements

  • •University Degree / Diploma in related discipline with relevant experience and professional qualifications.
  • •Proven banking experience in General Banking, Card and Personal Lending products, with customer service experience and complaint handling role.
  • •Understanding of both General Banking and Card products preferred.
  • •Good interpersonal, communication and presentation skills with analytical mind and problem-solving skills.
  • •Consistently achieved objectives set for them and taken action to improve their own performance.
Experience:BankingFinancial services
Education:Bachelor's
Skills:InterpersonalCommunicationPresentationProblem-solvingAnalytical
Languages:EnglishChinese
Tech Stack:Microsoft WordExcel

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn