FEP TPS Engineer III - (E3)

Applied Materials
Phoenix
Workplace: OnsiteFull timeUSD 96,000 - 132,000 annuallyFunction: IT Support & HelpdeskSkills: ["Problem-solving","Judgment","Communication","Consensus-building"]

Provide technical product support for a specific customer, handling escalations, fleet performance, system installations, upgrades, and improvement programs. Serve as the field escalation focal point between customer needs and the division, supporting Alpha and Beta sites for installation, operation, calibration, service, and testing. Review ECOs, generate and present performance metrics (e.g., MTBF/MTBI/availability), and create and ensure field implementation of technical documentation and support plans.

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FursaFursa
Applied Materials
Applied Materials
1 week ago

FEP TPS Engineer III - (E3)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide technical product support for a specific customer, handling escalations, fleet performance, system installations, upgrades, and improvement programs. Serve as the field escalation focal point between customer needs and the division, supporting Alpha and Beta sites for installation, operation, calibration, service, and testing. Review ECOs, generate and present performance metrics (e.g., MTBF/MTBI/availability), and create and ensure field implementation of technical documentation and support plans.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
  • •Act as intermediary and field escalation focal point between customer and division for technical support documentation to field engineers, technicians, and product support personnel.
  • •Provide Alpha Site support and Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or process designs on engineering and customer tools.
  • •Initiate and review ECOs to ensure data supports fixes, including follow-up communication to the field.
  • •Generate and present system performance data and required reporting, and support GPS documentation, including CENs and BKMs, plus create/review upgrade and support plans and ensure field implementation.
Travel: Medium travel

Pay and Benefits

Salary: USD 96,000 - 132,000 annually

Key Requirements

  • •Demonstrate conceptual and practical expertise in your discipline and basic knowledge of related disciplines.
  • •Know best practices and how your area integrates with others, including awareness of competitive factors in the market.
  • •Solve complex problems and exercise judgment based on analysis of multiple sources of information.
  • •Explain difficult or sensitive information and work to build consensus.
  • •Act as a resource for colleagues with less experience and may lead small projects with manageable risks and resource requirements.
Skills:Problem-solvingJudgmentCommunicationConsensus-building

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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