1 day ago

Web Conferencing Support Engineer (Puerto Rico)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide tier-2/3 support for enterprise Microsoft Teams Audio Conferencing issues, ensuring reliable PSTN connectivity and high call quality. Manage Teams Audio Conferencing licenses, dial-in numbers, and conferencing bridges, and troubleshoot dial-in/dial-out and bridging failures using admin tools, CQD, and PowerShell. Support end users across multiple business units and maintain knowledge base articles, while coordinating vendor management, testing, and release planning.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide tier-2/3 support for escalated conferencing issues across the enterprise.
•Add/remove accounts and manage the recording feature for end users across Raytheon, PWA, PWC and Collins.
•Configure and manage Teams Audio Conferencing licenses, dial-in numbers, and conferencing bridges.
•Ensure proper PSTN connectivity for Direct Routing and troubleshoot call quality issues using admin tools and dashboards.
•Create and modify knowledge base articles, handle vendor management, and support testing and release planning for new functionality.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirementParental LeaveChildcare

Key Requirements

•A university degree or equivalent experience, with at least 2 years of relevant experience, or an advanced degree with at least 1 year of experience.
•Experience working with a help desk ticketing tool.
•Experience in a technical support role.
•Experience working and managing Microsoft Teams web conferencing tools.
•Microsoft Cloud Certification or equivalent (preferred).

Experience:2+ years

Education:High School

Skills:TroubleshootingProblem-solvingVendor managementDocumentationRelease readiness

Certifications:Microsoft Cloud Certification

Languages:English

Tech Stack:Microsoft TeamsTeams Audio ConferencingPSTNDirect RoutingTeams Admin CenterCall Quality Dashboard (CQD)Teams PowerShellKnowledge base articlesPWAPWCCollinsRaytheon

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX