Senior Program Manager | Continuous Improvement, AMET -- ACES

Amazon MENA
Dubai
Workplace: OnsiteFull timeFunction: Industrial, Process & Manufacturing EngineeringExperience: 2+ yearsEducation: mastersSkills: ["Written communication","Verbal communication","Cross-functional leadership","Judgement","Decision-making"]

Own ACES (Amazon Customer Excellence Systems) programs for MEATR operations, driving cost optimization for UAE Rush last-mile delivery stations while supporting network speed and DEX initiatives. Serve as a subject-matter expert on Rush operations and tools across safety, quality, productivity, and associate experience. Monitor and improve KPIs, lead cross-functional projects, build scalable reporting mechanisms (e.g., WBRs/dashboards), and evaluate pilots for expansion using data-driven analysis.

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FursaFursa
Amazon MENA
Amazon MENA
1 month ago

Senior Program Manager | Continuous Improvement, AMET -- ACES

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own ACES (Amazon Customer Excellence Systems) programs for MEATR operations, driving cost optimization for UAE Rush last-mile delivery stations while supporting network speed and DEX initiatives. Serve as a subject-matter expert on Rush operations and tools across safety, quality, productivity, and associate experience. Monitor and improve KPIs, lead cross-functional projects, build scalable reporting mechanisms (e.g., WBRs/dashboards), and evaluate pilots for expansion using data-driven analysis.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Industrial, Process & Manufacturing Engineering
Seniority: Mid level

Key Responsibilities

  • •Own SPD/SPR/utilization improvement roadmap.
  • •Lead cost-per-unit reduction programs and routing efficiency initiatives.
  • •Manage labor plan assumptions and demand-shaping programs.
  • •Conduct data-driven analysis to evaluate pilots and expansion.
  • •Build scalable mechanisms (e.g., WBRs, dashboards) and drive cross-functional alignment with DEX, Finance, Tech, and Ops.

Key Requirements

  • •2+ years driving process improvements experience.
  • •5+ years of program or project management experience.
  • •Experience using data and metrics to determine and drive improvements.
  • •Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • •Master's degree or MBA (business, operations, HR, organizational development, instructional design, or related).
Experience:2+ years
Education:Master's
Skills:Written communicationVerbal communicationCross-functional leadershipJudgementDecision-making

Company Brief

Amazon MENA
Amazon MENA operates Amazon.ae, Amazon's e-commerce marketplace for the United Arab Emirates. It offers a wide range of products, fulfillment, delivery, and customer service for consumers and third-party sellers across the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn