NTT

4 months ago

Security Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Maintain client firewall infrastructure as a front-line Security Managed Services Engineer (L1), monitoring environments and investigating incidents to ensure SLAs are met with zero missed conditions. Handle standard, low-complexity incidents and service requests via phone, ITSM tickets, or chat. Perform proactive maintenance such as patching and configuration changes, manage shift handovers, and contribute to knowledge articles and continuous process optimization, including potential disaster recovery support.

Location: Indonesia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Maintain client firewall infrastructure and ensure SLAs are met with zero missed conditions.
•Monitor client infrastructure and solutions, identifying and investigating errors before or as they occur.
•Provide telephonic, ITSM ticket, or chat support to resolve incidents and service requests efficiently.
•Schedule and perform maintenance activities such as patching and configuration changes for proactive workflow management.
•Follow handover procedures for shift changes and update/create knowledge articles, while identifying automation and process improvement opportunities.

Key Requirements

•Entry-level troubleshooting experience supporting security, network, data centre, systems, or storage administration and monitoring services in an ICT organization.
•Working knowledge of ITIL processes.
•Highly disciplined handling of tickets and acting promptly according to defined SOPs.
•Ability to communicate effectively and work across different cultures and social groups.
•Bachelor’s degree in IT/Computing or equivalent qualification/experience.

Experience:ICTIT servicesSecurity operationsManaged services

Education:Bachelor's in IT/Computing

Skills:Active listeningDisciplineCommunicationClient focusWorking under pressure

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT