Security Managed Services Engineer (L1)

NTT
Indonesia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Active listening","Discipline","Communication","Client focus","Working under pressure"]

Maintain client firewall infrastructure as a front-line Security Managed Services Engineer (L1), monitoring environments and investigating incidents to ensure SLAs are met with zero missed conditions. Handle standard, low-complexity incidents and service requests via phone, ITSM tickets, or chat. Perform proactive maintenance such as patching and configuration changes, manage shift handovers, and contribute to knowledge articles and continuous process optimization, including potential disaster recovery support.

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FursaFursa
NTT
NTT
5 months ago

Security Managed Services Engineer (L1)

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Last checked: 3 hours agoStatus: Live

Job Summary

Maintain client firewall infrastructure as a front-line Security Managed Services Engineer (L1), monitoring environments and investigating incidents to ensure SLAs are met with zero missed conditions. Handle standard, low-complexity incidents and service requests via phone, ITSM tickets, or chat. Perform proactive maintenance such as patching and configuration changes, manage shift handovers, and contribute to knowledge articles and continuous process optimization, including potential disaster recovery support.
Location: Indonesia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Maintain client firewall infrastructure and ensure SLAs are met with zero missed conditions.
  • •Monitor client infrastructure and solutions, identifying and investigating errors before or as they occur.
  • •Provide telephonic, ITSM ticket, or chat support to resolve incidents and service requests efficiently.
  • •Schedule and perform maintenance activities such as patching and configuration changes for proactive workflow management.
  • •Follow handover procedures for shift changes and update/create knowledge articles, while identifying automation and process improvement opportunities.

Key Requirements

  • •Entry-level troubleshooting experience supporting security, network, data centre, systems, or storage administration and monitoring services in an ICT organization.
  • •Working knowledge of ITIL processes.
  • •Highly disciplined handling of tickets and acting promptly according to defined SOPs.
  • •Ability to communicate effectively and work across different cultures and social groups.
  • •Bachelor’s degree in IT/Computing or equivalent qualification/experience.
Experience:ICTIT servicesSecurity operationsManaged services
Education:Bachelor's in IT/Computing
Skills:Active listeningDisciplineCommunicationClient focusWorking under pressure

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn