Customer Service Representative

Scale Army
Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: RemoteContractUSD 4.4 - 4.4 hourlyFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Verbal communication","Written communication","Professionalism","Attention to detail","Customer-focused problem-solving"]

Provide day-to-day customer support for a cloud-based communications platform across phone, ticketing, live chat, and video. Handle inbound inquiries, conduct outbound follow-ups using lead lists, resolve customer concerns, and keep support records accurate in Zendesk. Maintain a healthy customer pipeline and deliver responsive, professional, customer-first service, with occasional upsell support to introduce relevant services.

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FursaFursa
Scale Army
Scale Army
2 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide day-to-day customer support for a cloud-based communications platform across phone, ticketing, live chat, and video. Handle inbound inquiries, conduct outbound follow-ups using lead lists, resolve customer concerns, and keep support records accurate in Zendesk. Maintain a healthy customer pipeline and deliver responsive, professional, customer-first service, with occasional upsell support to introduce relevant services.
Location: Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer support across phone, ticketing, live chat, and video interactions.
  • •Handle inbound inquiries, resolve customer concerns, and maintain a positive customer experience.
  • •Conduct outbound calls to follow up on customer inquiries and maintain engagement.
  • •Manage and document customer issues in Zendesk, including resolutions and required follow-ups.
  • •Maintain a healthy customer pipeline through consistent follow-up and proactive reconnects.

Pay and Benefits

Salary: USD 4.4 hourly

Key Requirements

  • •1–2 years of experience in customer service, phone sales, or a similar customer-facing role.
  • •Experience handling inbound and outbound customer calls.
  • •Experience managing customer inquiries and resolving service-related issues.
  • •Zendesk experience for ticket-based customer support is preferred.
  • •Dialing tools experience (e.g., CallTools) for outbound calling is preferred.
Experience:1-2 years
Skills:Verbal communicationWritten communicationProfessionalismAttention to detailCustomer-focused problem-solving
Tech Stack:ZendeskCallToolsLive chatZoomGoogle WorkspaceCRM

Company Brief

Scale Army
Scale Army is a growth marketing agency that helps startups and SMBs scale through performance marketing, paid media, and data-driven customer acquisition strategies tailored to drive revenue and growth.
Industry: Professional Services
Company Size: Small (11 to 50 employees)
Growth: Established Company
Funding: Bootstrapped
Website