MDR Operations Performance Analyst

Sophos
United States, United Kingdom, Canada
Workplace: RemoteFull timeUSD 86,000 - 143,000Function: Data Analytics & Business IntelligenceExperience: 5+ yearsSkills: ["Communication","Problem-solving","Attention to detail","Stakeholder management","Continuous improvement"]

Transform operational security performance data into actionable insights that improve MDR service delivery. Work with SOC analysts and leaders to understand evolving workflows, define and refine performance metrics, and run root-cause analysis for deviations. Identify operational gaps and inefficiencies across end-to-end processes, track improvement initiative impact, and proactively surface emerging risks and trends. Communicate insights to leadership and continuously mature quality assurance, integrating AI solutions where relevant.

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FursaFursa
Sophos
Sophos
1 month ago

MDR Operations Performance Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Transform operational security performance data into actionable insights that improve MDR service delivery. Work with SOC analysts and leaders to understand evolving workflows, define and refine performance metrics, and run root-cause analysis for deviations. Identify operational gaps and inefficiencies across end-to-end processes, track improvement initiative impact, and proactively surface emerging risks and trends. Communicate insights to leadership and continuously mature quality assurance, integrating AI solutions where relevant.
Location: United States, United Kingdom, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Work with SOC analysts and leaders to understand evolving security operations workflows.
  • •Translate customer experience insights into operational gaps and drive alignment on corrective actions.
  • •Analyze end-to-end workflows to identify cross-functional gaps, inefficiencies, and improvement opportunities.
  • •Develop and refine performance metrics; conduct root-cause analysis when deviations aren’t reflected in existing metrics.
  • •Track and validate the impact of improvement initiatives, proactively identify emerging risks and trends, and communicate insights to leadership.

Pay and Benefits

Salary: USD 86,000 - 143,000
Perks:Remote Work

Key Requirements

  • •Previous experience in Security Operations with MSSP or MDR providers.
  • •At least 5 years of cumulative experience in security analyst, SOC leadership, and/or operational reporting roles.
  • •Ability to turn complex, disconnected data into actionable insights.
  • •Experience building metrics with data visualization tools such as Grafana and PowerBI.
  • •Working literacy of AI tools (e.g., Copilot, GPT) with understanding of strengths, limits, and appropriate use.
Experience:5+ yearsSecurity operationsMSSPMDRSOCManaged detection and response
Skills:CommunicationProblem-solvingAttention to detailStakeholder managementContinuous improvement
Tech Stack:SOCMSSPMDRGrafanaPowerBICopilotGPTAIMachine learningAutomationSIEMXDRITDREndpoint securityNetwork securityEmail securityCloud security

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos
Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Abingdon, United Kingdom
Founded: 1985
WebsiteLinkedIn