Sr Manager Engineering - SRE

Reltio
Bengaluru
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 12+ yearsEducation: bachelorsSkills: ["Customer-first mindset","Leadership","Mentorship","Stakeholder management","Ownership"]

Lead a 24×7 follow-the-sun DevOps/SRE organization responsible for customer enablement and cloud operations. Drive measurable KPI-driven outcomes across incident management, on-call operations, RCA governance, and service/help desk health. Own customer go-live readiness, operational excellence, and engineering standards while partnering across Engineering, Cloud Platform, Customer Enablement, Support, and Product. Advance automation, infrastructure readiness, and AI-assisted self-service, and mentor globally distributed teams.

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FursaFursa
Reltio
Reltio
1 month ago

Sr Manager Engineering - SRE

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead a 24×7 follow-the-sun DevOps/SRE organization responsible for customer enablement and cloud operations. Drive measurable KPI-driven outcomes across incident management, on-call operations, RCA governance, and service/help desk health. Own customer go-live readiness, operational excellence, and engineering standards while partnering across Engineering, Cloud Platform, Customer Enablement, Support, and Product. Advance automation, infrastructure readiness, and AI-assisted self-service, and mentor globally distributed teams.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead 24×7 follow-the-sun operations as the front line for infrastructure alerts and Incident Management, including on-call coverage, rapid response, service restoration, escalation, and cross-region handoffs.
  • •Own customer experience and operational excellence by defining and improving KPIs such as service availability, incident response & RCA, MTTR, SLA compliance, DOHD health, backlog reduction, automation adoption, and operational efficiency.
  • •Define and execute the Customer Enablement strategy to deliver operational excellence, cloud platform reliability, automation/infrastructure readiness, and secure, scalable, highly available SaaS service go-lives.
  • •Drive cross-functional resolution for major customer-impacting incidents and provide executive leadership with timely stakeholder communication across Engineering, Cloud Platform, Customer Enablement, Support, and Product.
  • •Build and lead high-performing 24×7 DevOps teams, establish operational governance and engineering standards (Incident/Problem/Change Management and RCA), and drive continuous improvements through automation and runbook maturity.

Key Requirements

  • •Engineering degree in Computer Science or a related technical field.
  • •12+ years of experience in DevOps, SRE, Cloud Operations or Production Engineering, including 5+ years leading engineering teams or managers.
  • •Proven experience leading globally distributed 24×7 follow-the-sun DevOps and Customer Enablement operations for highly available SaaS platforms.
  • •Strong hands-on experience with AWS, Google Cloud Platform, or Microsoft Azure, plus Kubernetes and containerized platforms.
  • •Deep expertise in observability, Incident Management, On-Call operations, RCA, and SLA/SLO governance for production reliability.
Experience:12+ yearsDevOpsSRECloud OperationsProduction Engineering24×7 follow-the-sunDistributed systemsSaaS
Education:Bachelor's in Computer Science
Skills:Customer-first mindsetLeadershipMentorshipStakeholder managementOwnership
Tech Stack:AWSGoogle Cloud PlatformMicrosoft AzureKubernetesTerraformCI/CDGitOpsInfrastructure as CodeLinuxPythonAPIs

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn