IT ServiceDesk Specialist (They/She/He)

Delivery Hero
Barcelona
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Analytical skills","Technical mindset","Communication skills","Solution-oriented approach"]

Support IT systems for business-critical operations by handling Layer 1 and 2 incidents and service requests. Work in the IT ServiceDesk team to provide timely help, administer and operate IT tools and systems, and maintain clear documentation and procedures. You’ll support Windows and macOS environments, troubleshoot issues, and coordinate with SaaS tools such as Google Workspace and Slack while using Atlassian JIRA Service Desk to manage requests.

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Delivery Hero
Delivery Hero
3 days ago

IT ServiceDesk Specialist (They/She/He)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support IT systems for business-critical operations by handling Layer 1 and 2 incidents and service requests. Work in the IT ServiceDesk team to provide timely help, administer and operate IT tools and systems, and maintain clear documentation and procedures. You’ll support Windows and macOS environments, troubleshoot issues, and coordinate with SaaS tools such as Google Workspace and Slack while using Atlassian JIRA Service Desk to manage requests.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide timely and effective support for IT systems.
  • •Resolve Layer 1 and Layer 2 incidents and service requests.
  • •Develop and maintain documentation and procedures.
  • •Administrate and operate different IT tools and systems.

Pay and Benefits

Perks:Health InsuranceEquityRemote WorkGym MembershipParental LeaveWellness Stipend

Key Requirements

  • •Degree in Computer Science or relevant experience.
  • •3+ years of full-time experience in IT ServiceDesk.
  • •Experience supporting Windows and macOS environments.
  • •Experience supporting SaaS tools, including Google Workspace and Slack.
  • •Experience with Atlassian JIRA Service Desk, including knowledge of automations and SD portal setup (bonus).
Education:
Skills:Problem-solvingAnalytical skillsTechnical mindsetCommunication skillsSolution-oriented approach
Languages:English
Tech Stack:WindowsMacOSGoogle WorkspaceSlackAtlassian JIRA Service DeskJIRA Service DeskSD portal

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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