Merchant Success Specialist

Foodics
Riyadh
Workplace: OnsiteFull timeFunction: Business Development & PartnershipsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical thinking","Teamwork","Customer focus"]

Merchant Success Specialist responsible for ensuring a smooth customer journey from contract signing to full utilization of Foodics Pay, CDS and Foodics One. You’ll onboard merchants, monitor installation, educate on releases, optimize reconciliation questions, prevent churn, and drive ongoing utilization across a fintech/payments SaaS platform.

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FursaFursa
Foodics
Foodics
10 months ago

Merchant Success Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Merchant Success Specialist responsible for ensuring a smooth customer journey from contract signing to full utilization of Foodics Pay, CDS and Foodics One. You’ll onboard merchants, monitor installation, educate on releases, optimize reconciliation questions, prevent churn, and drive ongoing utilization across a fintech/payments SaaS platform.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships

Key Responsibilities

  • •Track registrations: ensure signed contracts are registered in all systems within 24 hours.
  • •Track installation: ensure accurate implementation of Pay installation SLA with external and internal vendors.
  • •Conduct post-live calls to check for help or training needs.
  • •Educate merchants about new releases, features and offers.
  • •Assist merchants with reconciliation questions and educate on the cycle.

Pay and Benefits

Equity and Bonus:Equity
Perks:Learning StipendAnnual BonusEquity

Key Requirements

  • •Experience: Previous experience working in payment operation is preferred.
  • •Technical skills: proficiency in Microsoft Excel and other data analysis tools.
  • •Analytical skills: ability to identify trends and patterns to fix the process and ease onboarding.
  • •Communication skills: strong communication with various stakeholders including finance, engineering and customer support teams.
  • •Problem-solving skills: proactive problem-solver who can identify issues and develop effective solutions.
Experience:FintechPaymentsSaaSInformation technology and services
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical thinkingTeamworkCustomer focus
Languages:English
Tech Stack:Microsoft Excel

Company Brief

Foodics
Provides a cloud-based POS and restaurant management platform for F&B businesses, offering order management, inventory, analytics, payments, and integrations to help restaurants, cafes, and chains run operations and grow revenue across the Middle East and beyond.
Industry: Restaurants & Food Service
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Riyadh, Saudi Arabia
Founded: 2014
WebsiteLinkedIn