Customer Success Associate (Portuguese Speaking)

DataDog
Boston
Workplace: HybridFull timeUSD 54,000 - 72,000 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer-minded","Communication","Attention to detail","Independent negotiation","Relationship building"]

Own long-term customer relationships by driving product adoption, retention, and growth across a high-volume book of business. Follow a defined methodology to identify customer needs, advocate internally, and ensure customers successfully leverage Datadog. Handle account requests like support escalations, billing and enablement questions, monitor usage trends for renewal risks, and collaborate cross-functionally with support, product, finance, and legal.

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DataDog
DataDog
2 days ago

Customer Success Associate (Portuguese Speaking)

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Last checked: 10 hours agoStatus: Live

Job Summary

Own long-term customer relationships by driving product adoption, retention, and growth across a high-volume book of business. Follow a defined methodology to identify customer needs, advocate internally, and ensure customers successfully leverage Datadog. Handle account requests like support escalations, billing and enablement questions, monitor usage trends for renewal risks, and collaborate cross-functionally with support, product, finance, and legal.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Drive long-term strategic customer relationships, product adoption, retention, and growth opportunities.
  • •Manage requests from a book of business including technical support escalations, billing questions, and documentation/enablement requests.
  • •Pivot account management strategy based on customer needs to ensure positive customer experience.
  • •Advise customers to ensure they effectively leverage the solution.
  • •Monitor usage trends to uncover renewal risks and improve adoption rates, collaborating cross-functionally with support, product, finance, and legal.

Pay and Benefits

Salary: USD 54,000 - 72,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalParental Leave401kPaid LeaveGym MembershipRsusEspp

Key Requirements

  • •1+ years of experience in a customer account-facing role and desire to grow a career in Customer Success.
  • •Fluency in Portuguese.
  • •Strong communicator with excellent written and verbal communication and attention to detail.
  • •Experience independently negotiating contract terms and addressing pricing objections for upsell/cross-sell activities.
  • •Customer-minded mindset focused on delivering value and building long-term relationships.
Experience:1+ years
Skills:Customer-mindedCommunicationAttention to detailIndependent negotiationRelationship building
Languages:Portuguese

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn