Senior Customer Architect - West

Elastic
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Relationship-building","Problem-solving","Time management"]

Serve as a trusted technical advisor to customers across their onboarding and adoption journey. Define and communicate technical success criteria through tailored Technical Success Plans, align Elastic solutions to customer business goals, and eliminate technical friction to drive sustained usage and customer expansion. Partner with account teams and pre-sales/support roles to deliver hands-on guidance, increase value realization, and contribute to ARR growth through consumption and upgrades.

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FursaFursa
Elastic
Elastic
5 days ago

Senior Customer Architect - West

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as a trusted technical advisor to customers across their onboarding and adoption journey. Define and communicate technical success criteria through tailored Technical Success Plans, align Elastic solutions to customer business goals, and eliminate technical friction to drive sustained usage and customer expansion. Partner with account teams and pre-sales/support roles to deliver hands-on guidance, increase value realization, and contribute to ARR growth through consumption and upgrades.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Define and communicate technical success criteria for customers through tailored Technical Success Plans.
  • •Ensure successful customer technical journey from onboarding to sustained adoption and increased consumption of Elastic solutions.
  • •Collaborate with the account team and support organizations to provide ongoing technical coverage and optimized support resolution.
  • •Align Elastic solutions’ value proposition to customer business goals and translate business needs into technical requirements.
  • •Identify expansion opportunities, proactively review customer consumption, and suggest upgrades/enhancements that increase value and drive ARR.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveVolunteer Time

Key Requirements

  • •Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (highly preferred).
  • •Validated experience as a Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
  • •Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana).
  • •Excellent communication and presentation skills, with strong relationship-building abilities.
  • •Demonstrated problem-solving skills and ability to lead multiple projects simultaneously while meeting deadlines.
Education:Bachelor's
Skills:CommunicationPresentationRelationship-buildingProblem-solvingTime management
Tech Stack:ElasticsearchLogstashKibanaObservabilitySecurityEnterprise Search

Company Brief

Elastic
Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2012
WebsiteLinkedIn