Restaurant Supervisor (Signatures)

Kempinski
Jakarta
Workplace: OnsiteContractFunction: Hospitality & Food ServiceSkills: ["Customer service","Communication","Leadership","Rapport building"]

Oversee service in the Signatures outlet by supporting supervisors and leading the team during opening/closing procedures. Ensure courteous, efficient service aligned with hotel standards and Kempinski DNA values, handle guest enquiries and complaints, and maintain cleanliness and inventory controls. Demonstrate full knowledge of food and beverage items, including upselling and alternatives, operate the POS system (as trained), and communicate effectively with staff and hold team meetings when needed.

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Kempinski
Kempinski
1 hour ago

Restaurant Supervisor (Signatures)

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Last checked: 1 hour agoStatus: Live

Job Summary

Oversee service in the Signatures outlet by supporting supervisors and leading the team during opening/closing procedures. Ensure courteous, efficient service aligned with hotel standards and Kempinski DNA values, handle guest enquiries and complaints, and maintain cleanliness and inventory controls. Demonstrate full knowledge of food and beverage items, including upselling and alternatives, operate the POS system (as trained), and communicate effectively with staff and hold team meetings when needed.
Location: Jakarta
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Lead service in the assigned outlet, act as a role model, and ensure flawless service to the highest standards.
  • •Manage guest interactions including enquiries, complaint reporting, follow-up, and ensuring a courteous, professional approach.
  • •Maintain outlet readiness by performing opening and closing procedures, keeping the work area clean and organized, and adhering to fire, hygiene, health & safety rules.
  • •Demonstrate full knowledge of the department’s food and beverage items, explain offerings, and perform upselling with alternatives; support sales and guest satisfaction.
  • •Monitor supplies and reduce spoilage/wastage, conduct scheduled inventories, and understand the department monthly profit and loss statement; operate the POS system as trained.

Key Requirements

Skills:Customer serviceCommunicationLeadershipRapport building
Tech Stack:POS

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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