Jobber

1 month ago

Retention Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

A customer-facing role within the Customer Success team focused on reducing churn. Conducts inbound/outbound retention conversations, identifies root causes of disengagement, and guides customers to solutions that maximize Jobber’s value; collaborates with Success, Support, Product, and Billing to protect recurring revenue.

Location: Vancouver, Edmonton, Waterloo, Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Engage with customers at risk of cancellation through retention-focused conversations, identifying solutions that help them continue to succeed with Jobber.
•Conduct proactive outbound retention calls to customers showing churn risk, using signals such as account health indicators to address challenges before cancellation.
•Facilitate scheduled value sessions to help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption and best practices.
•Use a consultative, diagnostic approach to uncover root causes behind churn risk, asking the right questions and interpreting product usage signals to address obstacles.
•Protect and retain recurring revenue by influencing customer decisions at critical moments, balancing customer needs with business outcomes.

Pay and Benefits

Salary: 58,300 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityRetirement MatchingRrsp Matching

Key Requirements

•1) A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience.
•2) Genuine curiosity about what’s driving customer challenges; you ask great questions, listen closely, and understand the problem before proposing a solution.
•3) Ability to translate product knowledge into customer solutions, connecting Jobber features to each customer’s business needs.
•4) Ability to influence outcomes through consultative conversations, guiding customers through complex situations such as cancellations, product challenges, or pricing concerns.
•5) Strong verbal communication skills and a customer-first mindset, enabling quick rapport building and clear, empathetic conversations.

Experience:Customer successSaaS

Skills:CommunicationEmpathyProblem-solvingAdaptabilityReliability

Tech Stack:AI tools

Company Brief

Jobber

Provides cloud-based business management software for home and field service businesses to manage quoting, scheduling, invoicing, payments, and client communications, serving hundreds of thousands of service professionals worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Edmonton, Canada

Founded: 2011

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Jobber

1 month ago

Retention Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Vancouver, Edmonton, Waterloo, Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Engage with customers at risk of cancellation through retention-focused conversations, identifying solutions that help them continue to succeed with Jobber.
•Conduct proactive outbound retention calls to customers showing churn risk, using signals such as account health indicators to address challenges before cancellation.
•Facilitate scheduled value sessions to help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption and best practices.
•Use a consultative, diagnostic approach to uncover root causes behind churn risk, asking the right questions and interpreting product usage signals to address obstacles.
•Protect and retain recurring revenue by influencing customer decisions at critical moments, balancing customer needs with business outcomes.

Pay and Benefits

Salary: 58,300 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityRetirement MatchingRrsp Matching

Key Requirements

•1) A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience.
•2) Genuine curiosity about what’s driving customer challenges; you ask great questions, listen closely, and understand the problem before proposing a solution.
•3) Ability to translate product knowledge into customer solutions, connecting Jobber features to each customer’s business needs.
•4) Ability to influence outcomes through consultative conversations, guiding customers through complex situations such as cancellations, product challenges, or pricing concerns.
•5) Strong verbal communication skills and a customer-first mindset, enabling quick rapport building and clear, empathetic conversations.

Experience:Customer successSaaS

Skills:CommunicationEmpathyProblem-solvingAdaptabilityReliability

Tech Stack:AI tools

Company Brief

Jobber

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Edmonton, Canada

Founded: 2011

Glassdoor: 3.5

Website LinkedIn Glassdoor