AVP, Digital Contact Strategy

Synchrony
United States
Workplace: HybridFull timeUSD 100,000 - 170,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Influencing","Problem solving","Attention to detail"]

Develop and manage collections digital contact strategies across email, text, and mobile app for secured and unsecured consumer portfolios. Build segmentations using advanced analytics and predictive modeling, run champion vs. challenger and validation testing, and translate results into data-driven growth and improvement insights. Partner with Operations, IT, forecasting/capacity, and Strategy Delivery to implement, measure performance vs forecast, and ensure governance, compliance, and reporting rigor.

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FursaFursa
Synchrony
Synchrony
1 day ago

AVP, Digital Contact Strategy

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Last checked: 3 hours agoStatus: Live

Job Summary

Develop and manage collections digital contact strategies across email, text, and mobile app for secured and unsecured consumer portfolios. Build segmentations using advanced analytics and predictive modeling, run champion vs. challenger and validation testing, and translate results into data-driven growth and improvement insights. Partner with Operations, IT, forecasting/capacity, and Strategy Delivery to implement, measure performance vs forecast, and ensure governance, compliance, and reporting rigor.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Director level

Key Responsibilities

  • •Develop and manage collections contact strategies for digital channels (mobile app, email, and text) for secured and unsecured consumer portfolios.
  • •Develop, test, and roll out digital contact strategies for sub-populations, including business case creation, approvals, implementation with Operations and IT, and robust reporting/monitoring.
  • •Create new segmentations using advanced analytics, including data pulling, defining target variables, validations, documentation, and approvals.
  • •Generate data-driven insights and performance reporting versus forecast; partner with forecasting/capacity on plan assumptions and monthly variances.
  • •Ensure governance, controls, and compliance with Compliance, Legal, and Fair Lending; conduct benchmarking and support post-implementation performance reviews.
Travel: Low travel

Pay and Benefits

Salary: USD 100,000 - 170,000 annually

Key Requirements

  • •Bachelor’s degree with 3+ years of strategy, analytics, or credit risk management experience, or 7+ years in lieu of a bachelor’s degree.
  • •3+ years using data analytics and segmentation platforms (e.g., SAS, SQL, Python/R).
  • •Strong relationship building, communication (verbal, written), and influencing skills.
  • •Strong PC proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) or comparable software.
  • •Ability to travel for business as required.
Experience:3+ yearsConsumer lendingCollectionsCredit risk
Education:Bachelor's
Skills:CommunicationRelationship buildingInfluencingProblem solvingAttention to detail
Tech Stack:SASSQLPythonRMicrosoft OfficeWordExcelPowerPointOutlookE-MinerCHAIDMobile appEmailText messages

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Synchrony
Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stamford, United States
Founded: 2003
Glassdoor
Glassdoor: 3.7
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