Customer Success Advisor - Chiyoda-ku, Tokyo, Japan

Zoom Video Communications
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Problem-solving","Independent work","Documentation"]

Support Japanese customers via email with product adoption and onboarding, analyzing usage patterns to drive engagement and value realization. Help customers maximize their Zoom investment while preventing churn through proactive support. Create training content and Japanese resources (templates, FAQs, onboarding materials) and record insights and outcomes in CRM. Work from Tokyo and report to the local Japan CSM manager, coordinating with internal account teams when churn risk is identified.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
1 month ago

Customer Success Advisor - Chiyoda-ku, Tokyo, Japan

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support Japanese customers via email with product adoption and onboarding, analyzing usage patterns to drive engagement and value realization. Help customers maximize their Zoom investment while preventing churn through proactive support. Create training content and Japanese resources (templates, FAQs, onboarding materials) and record insights and outcomes in CRM. Work from Tokyo and report to the local Japan CSM manager, coordinating with internal account teams when churn risk is identified.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support Japanese customers through email-based guidance on product adoption and onboarding
  • •Analyze customer product usage to drive adoption and prevent churn through targeted approaches
  • •Identify churn risk and coordinate/escalate with internal account teams
  • •Create Japanese training videos (Clips) and run customer training and onboarding
  • •Create onboarding resources/templates, respond to inquiries, and record interactions, insights, and outcomes in CRM

Pay and Benefits

Perks:Work-life Balance

Key Requirements

  • •3+ years of experience in customer success, customer support, or other customer-facing roles
  • •Business-level written Japanese, especially for email correspondence
  • •Ability to read and write in English for internal communication and documentation
  • •Independently solve problems by researching information and providing accurate responses without supervision
  • •Experience creating response templates and FAQs for customers
Experience:3+ yearsCustomer successCustomer support
Skills:Problem-solvingIndependent workDocumentation
Languages:EnglishJapanese
Tech Stack:EmailCRMZoom PhoneZoom RoomsAI CompanionWebinarZoom Contact CenterZoom EventsZoom AppsClips

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn