Customer Success Advisor - Chiyoda-ku, Tokyo, Japan

Support Japanese customers via email with product adoption and onboarding, analyzing usage patterns to drive engagement and value realization. Help customers maximize their Zoom investment while preventing churn through proactive support. Create training content and Japanese resources (templates, FAQs, onboarding materials) and record insights and outcomes in CRM. Work from Tokyo and report to the local Japan CSM manager, coordinating with internal account teams when churn risk is identified.