Product Operations Specialist (Backoffice)

Fever Up
Mexico City
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Communication","Multitasking","Problem-solving","English","Spanish","Stakeholder management","Office software"]

Join Fever’s Marketplace Operations Team to manage back-office processes, monitor and improve operational workflows, coordinate with cross-functional teams, maintain external partner API integrations, and report on marketplace operations. This role requires bilingual English/Spanish communication, a high-paced mindset, and hands-on collaboration to ensure seamless live experiences across ticketing and distribution platforms.

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FursaFursa
Fever Up
Fever Up
2 years ago

Product Operations Specialist (Backoffice)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join Fever’s Marketplace Operations Team to manage back-office processes, monitor and improve operational workflows, coordinate with cross-functional teams, maintain external partner API integrations, and report on marketplace operations. This role requires bilingual English/Spanish communication, a high-paced mindset, and hands-on collaboration to ensure seamless live experiences across ticketing and distribution platforms.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Fever’s Back Offices Management: creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms.
  • •Operational Monitoring: daily checks of published experiences to ensure correct setup, performance, and smooth operation.
  • •Cross-Team Coordination: daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously improve internal operational processes.
  • •API Integrations Maintenance: oversee the day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences.
  • •Team Alignment & Reporting: participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations.

Pay and Benefits

Perks:Health InsuranceGym MembershipLanguage LessonsPayroll Advance

Key Requirements

  • •2+ years of experience in similar roles.
  • •High level of English and Spanish (required).
  • •Excellent communication and interpersonal skills; able to collaborate with multiple stakeholders daily.
  • •Fast learner with strong retention and ability to multitask in a fast-paced environment.
  • •Proactive and decisive with strong problem-solving and quick-reaction skills.
Experience:2+ yearsLive entertainmentTechnologyMarketplace
Skills:CommunicationMultitaskingProblem-solvingEnglishSpanishStakeholder managementOffice software
Languages:EnglishSpanish
Tech Stack:SQLDashboardsMicrosoft OfficeAPIs

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn