Certification Coordinator

Snowflake
Menlo Park
Workplace: OnsiteFull timeUSD 101,000 - 132,300 annuallyFunction: Executive & General ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Initiative","Project ownership","Agility"]

Coordinate end-to-end operations for the SnowPro certification program, partnering with external vendors, internal SMEs, and candidates. Streamline certification workflows through process automation and optimization, manage Salesforce-based support cases and escalations, and drive candidate-facing marketing. Support exam development and publishing, recruit and onboard subject matter experts, and own medium-to-large certification projects from concept to completion.

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Snowflake
Snowflake
1 day ago

Certification Coordinator

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Last checked: 9 hours agoStatus: Live

Job Summary

Coordinate end-to-end operations for the SnowPro certification program, partnering with external vendors, internal SMEs, and candidates. Streamline certification workflows through process automation and optimization, manage Salesforce-based support cases and escalations, and drive candidate-facing marketing. Support exam development and publishing, recruit and onboard subject matter experts, and own medium-to-large certification projects from concept to completion.
Location: Menlo Park
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Act as primary point of contact for external certification vendors, ensuring SLA adherence and operational integration with Snowflake systems.
  • •Identify bottlenecks, streamline workflows, and drive automation to eliminate manual work across candidate management and exam operations.
  • •Create, manage, and update candidate-facing communications and web pages, including writing blogs and building email campaigns.
  • •Manage global certification support cases in Salesforce, handle escalations, and oversee candidate workflows such as voucher distribution, continuing education, accommodations, and exam security.
  • •Lead SME recruitment, onboarding, engagement, and communication; support exam development systems and participate in exam publishing and localization.

Pay and Benefits

Salary: USD 101,000 - 132,300 annually

Key Requirements

  • •Proven experience managing external vendor relationships and collaborating with technical/operations partners.
  • •Demonstrated ability to identify workflow inefficiencies and implement automated or optimized solutions to scale operations.
  • •Strong background drafting candidate-facing communications, updating web pages, writing blogs, and building marketing email campaigns.
  • •Self-starter with end-to-end project ownership and sound real-time decisions with limited oversight or imperfect data.
  • •4+ years in certification operations, program management, or technical education support, plus 2+ years in IT, technical training, or technical writing; Bachelor’s degree or equivalent experience in a related field.
Experience:4+ yearsCertification operationsTechnical educationProgram managementITTechnical trainingTechnical writing
Education:Bachelor's
Skills:CommunicationCollaborationInitiativeProject ownershipAgility
Certifications:SnowPro CoreSnowPro Advanced
Tech Stack:SalesforceAPIsPearson VUEEmail marketing platformsWeb content management systemsCertification Management SystemsQTI standardsWorkflow buildersCustom scripts

Company Brief

Snowflake
Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bozeman, United States
Founded: 2012
WebsiteLinkedIn