Security Managed Services Engineer (L2)

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Active listening","Planning","Communication","Adaptability","Client focus"]

Ensure client security infrastructures and systems stay operational by monitoring, identifying, investigating, and resolving incidents and problems within SLA. Manage work queues and tickets, execute approved changes, flag risks with mitigation plans, and support L1 engineers with escalation triage and troubleshooting. Collaborate with automation teams to automate routine tasks, audit ticket quality, and contribute to trend analysis and change management documentation to improve service reliability.

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FursaFursa
NTT
NTT
3 weeks ago

Security Managed Services Engineer (L2)

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Last checked: 10 hours agoStatus: Live

Job Summary

Ensure client security infrastructures and systems stay operational by monitoring, identifying, investigating, and resolving incidents and problems within SLA. Manage work queues and tickets, execute approved changes, flag risks with mitigation plans, and support L1 engineers with escalation triage and troubleshooting. Collaborate with automation teams to automate routine tasks, audit ticket quality, and contribute to trend analysis and change management documentation to improve service reliability.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor and manage client security systems, ensuring incidents and problems are resolved efficiently within SLA.
  • •Handle client requests/tickets using technical expertise, updating tickets with resolution actions and escalation as needed.
  • •Manage work queues and perform operational tasks, logging incidents promptly and auditing tickets for quality.
  • •Execute changes responsibly with proper approvals, flagging risks and proposing mitigation plans.
  • •Collaborate with automation and other teams to automate routine tasks, support shift handovers, and contribute to trend analysis and change management documentation.

Key Requirements

  • •Experience handling security infrastructure in managed services environments and supporting security operations via ticketing tools (preferably ServiceNow).
  • •Proficiency with ticketing/incident workflows, including monitoring, incident logging, investigations, and second-level support.
  • •Strong active listening skills, including paraphrasing and probing to gather complete information.
  • •Excellent planning and ability to anticipate and adjust to changing circumstances, including working under pressure and willingness to work longer hours when necessary.
  • •Bachelor’s degree in IT/Computing or equivalent qualification, or relevant work experience.
Experience:Managed services
Skills:Active listeningPlanningCommunicationAdaptabilityClient focus
Tech Stack:ServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn