Business Manager

Delivery Hero
Islamabad
Workplace: OnsiteFull timeFunction: OtherEducation: bachelorsSkills: ["Communication","Stakeholder management","People skills","Team coordination","Problem-solving"]

Manage the 24-hour on-site dark store operations, coordinating end-to-end warehouse processes to meet SLAs and KPIs. Lead staffing, safety, and process improvements, while liaising with commercial and external stakeholders to optimize stock, returns, and order accuracy for delivery operations.

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FursaFursa
Delivery Hero
Delivery Hero
3 months ago

Business Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage the 24-hour on-site dark store operations, coordinating end-to-end warehouse processes to meet SLAs and KPIs. Lead staffing, safety, and process improvements, while liaising with commercial and external stakeholders to optimize stock, returns, and order accuracy for delivery operations.
Location: Islamabad
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Manage the 24-hour on-site dark store operations and ensure a minimum 6-8 hours presence daily, with virtual coordination as needed.
  • •Coordinate end-to-end warehouse processes from inbound management to stock handling, storing and timely order dispatching.
  • •Drive operations to meet SLAs and KPIs, and implement goals, objectives, and process improvements.
  • •Oversee Workplace Safety & Health (WSH) compliance through periodic risk assessments and safety audits.
  • •Allocate resources effectively to ensure optimal scheduling and efficiency while maintaining strong relationships with suppliers, neighbours, and riders.

Key Requirements

  • •Bachelor’s degree from a reputable university
  • •In-depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma)
  • •Knowledge of local industry legislation
  • •Stakeholder management with delivery teams, neighbours and community
  • •Excellent understanding of manpower planning, scheduling, and performance metrics
Experience:LogisticsSupply chainWarehouseFood delivery
Education:Bachelor's
Skills:CommunicationStakeholder managementPeople skillsTeam coordinationProblem-solving
Languages:English
Tech Stack:Warehouse Management SystemDemand forecastingStock replenishment

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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