Entrust

2 weeks ago

Customer Solution Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own customer success plans to drive customer value realization, adoption, and long-term partnership outcomes for a portfolio of strategic accounts. Monitor customer health using engagement and usage signals, identify risks early, and orchestrate cross-functional action plans to remove blockers and improve retention. Lead adoption enablement with a focus on Entrust’s Cryptographic Security Platform (CSP), capture voice-of-customer feedback, and partner with Sales to support renewal readiness and adoption-led growth.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop and execute Customer Success Plans in Gainsight, aligned to customer objectives and measurable outcomes with ongoing governance.
•Monitor customer health using engagement, product usage, and operational insights; maintain a consistent engagement cadence.
•Identify and mitigate customer risks and orchestrate cross-functional action plans across Sales, Support, Product, Engineering, and Services.
•Lead adoption and enablement across Entrust solutions with focus on CSP capabilities, including Compliance Manager and CLM use cases.
•Capture voice-of-customer feedback via Support and Jira workflows and coordinate closed-loop communication to customers.

Travel: Medium travel

Pay and Benefits

Salary: USD 132,183 - 193,868 annually

Perks:MedicalVisionDental401kLife InsuranceDisability InsurancePaid LeaveParental Leave

Key Requirements

•5+ years of experience in Customer Success, Technical Account Management, Professional Services, Consulting, Program Management, or comparable customer-facing roles in enterprise software/security.
•Ability to influence senior stakeholders and operate effectively through ambiguity in a matrixed environment.
•Strong analytical and operational discipline to translate customer goals into measurable success plans and KPIs.
•Proven experience partnering cross-functionally with Sales, Product, Support, and Services.
•Bachelor’s degree or equivalent experience.

Experience:5+ yearsEnterprise softwareSecurityEnterprise securitySaaSCybersecurity

Education:Bachelor's

Skills:Stakeholder managementCross-functional collaborationAnalytical thinkingProgram executionRisk mitigation

Certifications:CISSPCISMSecurity+CEHPMPAgileScrumSAFe

Tech Stack:GainsightSalesforceJiraAWSAzureGCPPKIEncryptionHSMsZero trustCompliance ManagerCertificate Lifecycle Management (CLM)Gainsight Success Plans

Company Brief

Entrust

Provides identity, authentication, and secure transaction solutions including public key infrastructure (PKI), digital certificates, encryption, and secure issuance for payments, mobile, and enterprise environments to protect digital identities and critical communications.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Minneapolis, United States

Founded: 1994

Website LinkedIn

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Entrust

2 weeks ago

Customer Solution Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop and execute Customer Success Plans in Gainsight, aligned to customer objectives and measurable outcomes with ongoing governance.
•Monitor customer health using engagement, product usage, and operational insights; maintain a consistent engagement cadence.
•Identify and mitigate customer risks and orchestrate cross-functional action plans across Sales, Support, Product, Engineering, and Services.
•Lead adoption and enablement across Entrust solutions with focus on CSP capabilities, including Compliance Manager and CLM use cases.
•Capture voice-of-customer feedback via Support and Jira workflows and coordinate closed-loop communication to customers.

Travel: Medium travel

Pay and Benefits

Salary: USD 132,183 - 193,868 annually

Perks:MedicalVisionDental401kLife InsuranceDisability InsurancePaid LeaveParental Leave

Key Requirements

•5+ years of experience in Customer Success, Technical Account Management, Professional Services, Consulting, Program Management, or comparable customer-facing roles in enterprise software/security.
•Ability to influence senior stakeholders and operate effectively through ambiguity in a matrixed environment.
•Strong analytical and operational discipline to translate customer goals into measurable success plans and KPIs.
•Proven experience partnering cross-functionally with Sales, Product, Support, and Services.
•Bachelor’s degree or equivalent experience.

Experience:5+ yearsEnterprise softwareSecurityEnterprise securitySaaSCybersecurity

Education:Bachelor's

Skills:Stakeholder managementCross-functional collaborationAnalytical thinkingProgram executionRisk mitigation

Certifications:CISSPCISMSecurity+CEHPMPAgileScrumSAFe

Tech Stack:GainsightSalesforceJiraAWSAzureGCPPKIEncryptionHSMsZero trustCompliance ManagerCertificate Lifecycle Management (CLM)Gainsight Success Plans

Company Brief

Entrust

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Minneapolis, United States

Founded: 1994

Website LinkedIn