Technical Support Professional with Italian (m/f/d)

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Analytical thinking","Attention to details","Hands-on approach","Interpersonal skills","Oral communication","Written communication","Teamwork","Customer focus","Self-learning"]

Provide Level 1 technical support for fire systems, answering customer questions and resolving issues through phone and email. Document all interactions, act as the escalation point for Level I specialists, and work with L2 agents to grow product knowledge and achieve independent call handling. Maintain up-to-date expertise across the product portfolio (including approvals), contribute to an internal/external article knowledge base, and develop FAQs, technical tips, and how-to videos while meeting KPIs and evaluation requirements.

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Honeywell
Honeywell
3 days ago

Technical Support Professional with Italian (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide Level 1 technical support for fire systems, answering customer questions and resolving issues through phone and email. Document all interactions, act as the escalation point for Level I specialists, and work with L2 agents to grow product knowledge and achieve independent call handling. Maintain up-to-date expertise across the product portfolio (including approvals), contribute to an internal/external article knowledge base, and develop FAQs, technical tips, and how-to videos while meeting KPIs and evaluation requirements.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide Level 1 technical support via helpdesk phone and email for fire systems.
  • •Document all customer interactions.
  • •Serve as the point of escalation for Level I specialists and handle customer issues via approved channels.
  • •Develop and maintain a knowledge base by creating/updating articles, FAQs, technical tips, and how-to videos.
  • •Collaborate with L2 agents to build product knowledge and meet KPIs/VOC while maintaining technical expertise across the portfolio.

Pay and Benefits

Perks:Health InsuranceLife InsurancePensionPaid LeaveMeal Vouchers

Key Requirements

  • •Degree-level technical background from relevant educational study.
  • •Professional-level English and Italian language skills.
  • •Previous experience in a technical support environment.
  • •Problem-solving orientation with analytical thinking and attention to details.
  • •Strong interpersonal skills and oral/written communication at all levels.
Experience:Technical support
Skills:Problem-solvingAnalytical thinkingAttention to detailsHands-on approachInterpersonal skillsOral communicationWritten communicationTeamworkCustomer focusSelf-learning
Languages:EnglishItalian
Tech Stack:Windows 7Windows 8Windows 10Server 2008Server 2012Microsoft Outlook

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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