Specialist - Milano via Torino (Milano, IT)

Sephora
Milan
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3-4 yearsSkills: ["Critical thinking","Drives results","Resilience","Collaboration","Planning & organization"]

Lead daily performance for the Milano via Torino store team by monitoring KPIs and omnichannel services (Sephora+, Click & collect, app downloads), tracking personal and store results, and defining corrective actions. Manage the department team’s development, training, and communication, while ensuring quality standards across makeup, skincare, fragrance, and Sephora Collection. Support store managers with commercial and HR priorities, coordinate in-store events, and maintain optimal stockroom replenishment and procedures.

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Sephora
Sephora
1 day ago

Specialist - Milano via Torino (Milano, IT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead daily performance for the Milano via Torino store team by monitoring KPIs and omnichannel services (Sephora+, Click & collect, app downloads), tracking personal and store results, and defining corrective actions. Manage the department team’s development, training, and communication, while ensuring quality standards across makeup, skincare, fragrance, and Sephora Collection. Support store managers with commercial and HR priorities, coordinate in-store events, and maintain optimal stockroom replenishment and procedures.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage and monitor qualitative and quantitative KPIs and omnichannel services, including Sephora+, Click & collect, and app download performance.
  • •Monitor team performances and define corrective actions to improve personal and store KPIs.
  • •Manage and develop the department team, including training on technical skills and resolving disputes.
  • •Ensure department quality standards across makeup, skincare, fragrance, and Sephora Collection.
  • •Manage stockroom operations, maintain optimal stock levels, support store managers in daily activities, and help coordinate in-store events with Trade & Communication.

Key Requirements

  • •Minimum 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic multinational retail environments.
  • •Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.
  • •Business and goals orientation.
  • •English professional knowledge.
  • •Relationship management, and analysis & reporting skills.
Experience:3-4 yearsRetailMultinational retail
Skills:Critical thinkingDrives resultsResilienceCollaborationPlanning & organization
Languages:English
Tech Stack:Sephora+Click & collectBooxiLoveMeterMy ClientConversion rateAverage ticketUnit per ticketOmnichannel

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn