Customer Service Representative

Qureos
United States
Workplace: OnsiteFull timeUSD 35 - 50 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Time management","Problem-solving","Independence"]

Serve as the primary point of contact for clients throughout their construction journey. Handle enquiries via phone, email, and in-person meetings, provide timely updates on project progress and milestones, and coordinate between clients and internal teams to resolve concerns. Maintain accurate client records and project documentation, schedule site visits, and assist with administrative support for smooth project delivery. Ideal for organized, empathetic communicators.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for clients throughout their construction journey. Handle enquiries via phone, email, and in-person meetings, provide timely updates on project progress and milestones, and coordinate between clients and internal teams to resolve concerns. Maintain accurate client records and project documentation, schedule site visits, and assist with administrative support for smooth project delivery. Ideal for organized, empathetic communicators.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first point of contact for client enquiries via phone, email, and in-person meetings.
  • •Provide clients with regular updates on project progress, timelines, and key milestones.
  • •Liaise between clients and internal teams (project managers and construction crews) to ensure consistent communication.
  • •Address and resolve client concerns with empathy and efficiency to maintain satisfaction.
  • •Maintain accurate client records and project documentation, and schedule appointments and site visits.

Pay and Benefits

Salary: USD 35 - 50 hourly

Key Requirements

  • •Proven experience in customer service, client relations, or account management.
  • •Exceptional verbal and written communication skills with a professional, courteous manner.
  • •Strong organisational and time-management skills to manage multiple priorities.
  • •A proactive, problem-solving mindset and ability to work independently.
  • •Proficiency in the Microsoft Office Suite (Word, Excel, Outlook).
Experience:ConstructionProperty developmentCustomer service
Skills:CommunicationOrganizationTime managementProblem-solvingIndependence
Tech Stack:Microsoft OfficeWordExcelOutlook

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn