HR Business Partner/Office Manager – Houston Customer Experience Center

Clover Health
Houston
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4-6 yearsSkills: ["Communication","Leadership","Problem-solving","Change management","Collaboration","Negotiation"]

Strategic HR partner and onsite office leader responsible for coordinating employee relations, performance management, and the Houston Experience Center operations. Serves frontline and mid-level leaders, coaches managers, reinforces Clover’s culture, and ensures compliant, high-quality people practices while overseeing facilities, IT, security, and guest experience in a highly visible, onsite role.

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Clover Health
Clover Health
6 months ago

HR Business Partner/Office Manager – Houston Customer Experience Center

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Last checked: 13 hours agoStatus: Live

Job Summary

Strategic HR partner and onsite office leader responsible for coordinating employee relations, performance management, and the Houston Experience Center operations. Serves frontline and mid-level leaders, coaches managers, reinforces Clover’s culture, and ensures compliant, high-quality people practices while overseeing facilities, IT, security, and guest experience in a highly visible, onsite role.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as the primary People partner for Houston employees and MA front-line and mid-level leaders, coaching managers on performance, development, engagement, and accountability.
  • •Reinforce Clover’s culture and inclusion commitments while strengthening manager capability and team effectiveness.
  • •Lead employee relations matters end-to-end, including investigations, corrective action, and resolution, and support performance management and complex conversations.
  • •Ensure consistent, compliant application of policies across onboarding, offboarding, leaves, and performance cycles; partner with Legal and senior People Ops on sensitive cases.
  • •Own the onsite employee and visitor experience at the Houston Experience Center, overseeing facilities, IT, security, vendors, space coordination, badge access, and conference rooms.

Pay and Benefits

Perks:401kEquityMedicalDentalVisionRemote-firstPaid ParentalLearning Budget

Key Requirements

  • •4–6+ years of progressive HR experience in a fast-paced or regulated environment, supporting healthcare, call center, or frontline teams.
  • •Strong employee relations expertise, including investigations and performance management.
  • •Proven ability to partner with front-line and mid-level leaders to drive accountability and team performance.
  • •Solid knowledge of employment laws and HR compliance fundamentals.
  • •Comfortable operating in a highly visible, fully onsite role with autonomy and ownership.
Experience:4-6 yearsHealthcareCall centerFrontline
Skills:CommunicationLeadershipProblem-solvingChange managementCollaborationNegotiation
Languages:EnglishSpanish

Company Brief

Clover Health
Clover Health is a technology-driven health insurance company offering Medicare Advantage plans that combine clinical care coordination, data analytics, and value-based care to improve outcomes and reduce costs for seniors.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Jersey City, United States
Founded: 2014
WebsiteLinkedIn