Customer Care Advisor - Health Insurance (Rotating Shifts)

Allianz
Kuala Lumpur
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Empathetic communication","Calm under pressure","Solutions focus","Attention to detail","Ownership"]

Serve as the first point of contact for customers, brokers, and medical providers by phone and email, handling health insurance coverage, claims, and hospitalisation support. Resolve complaints, coordinate solutions with internal teams, and liaise with hospitals and providers for admissions and care coordination. Document interactions, triage cases to the right teams, and support basic app/system troubleshooting by raising IT tickets when needed.

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FursaFursa
Allianz
Allianz
1 month ago

Customer Care Advisor - Health Insurance (Rotating Shifts)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, brokers, and medical providers by phone and email, handling health insurance coverage, claims, and hospitalisation support. Resolve complaints, coordinate solutions with internal teams, and liaise with hospitals and providers for admissions and care coordination. Document interactions, triage cases to the right teams, and support basic app/system troubleshooting by raising IT tickets when needed.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Be the first point of contact via phone and email for customers, brokers, and providers, handling coverage, claims, hospitalisation, and general queries.
  • •Resolve complaints professionally and coordinate solutions with internal teams to achieve timely, positive outcomes.
  • •Liaise with hospitals, providers, and the medical team on admissions and care coordination.
  • •Accurately log interactions and maintain up-to-date case documentation for smooth handovers and timely resolutions.
  • •Triage and route cases to the right teams, follow up through to resolution, and support basic app/system troubleshooting and IT ticket raising.

Pay and Benefits

Equity and Bonus:Equity
Perks:Shift AllowanceAnnual BonusEpf ContributionEsppMedical CoverageLearning BudgetAnnual LeavePublic Holidays

Key Requirements

  • •Experience in a call centre or customer service role.
  • •Clear, empathetic communication in English; proficiency in Mandarin, Cantonese, or Bahasa Malaysia is an advantage.
  • •Remain calm under pressure, be solutions-focused, and pay close attention to detail.
  • •Confident with Microsoft Office and able to quickly learn new systems and CRM platforms.
  • •Familiarity with AI-powered customer service tools or digital case management systems is a plus.
Skills:Empathetic communicationCalm under pressureSolutions focusAttention to detailOwnership
Languages:EnglishMandarinCantoneseBahasa Malaysia
Tech Stack:Microsoft OfficeCRM platformsAI-powered customer service toolsDigital case management systems

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn