Customer Care Advisor - Health Insurance (Rotating Shifts)

Serve as the first point of contact for customers, brokers, and medical providers by phone and email, handling health insurance coverage, claims, and hospitalisation support. Resolve complaints, coordinate solutions with internal teams, and liaise with hospitals and providers for admissions and care coordination. Document interactions, triage cases to the right teams, and support basic app/system troubleshooting by raising IT tickets when needed.