Applications L2 Support Engineer

NTT
Noida
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 4-8 yearsSkills: ["Communication","Operational ownership","Structured problem-solving","Customer-focused thinking","Operational responsiveness"]

Support a global hospitality customer’s digital platforms and guest-facing web experiences as an L2 Application Support Engineer. You’ll monitor production systems and customer-impact signals, triage and prioritize incidents, coordinate escalations, and communicate with technical and business stakeholders. The role also covers queue management, SLA-aligned incident/problem/service processes, and participation in rotational on-call support, with an emphasis on observability, documentation, and operational improvements.

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FursaFursa
NTT
NTT
5 days ago

Applications L2 Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support a global hospitality customer’s digital platforms and guest-facing web experiences as an L2 Application Support Engineer. You’ll monitor production systems and customer-impact signals, triage and prioritize incidents, coordinate escalations, and communicate with technical and business stakeholders. The role also covers queue management, SLA-aligned incident/problem/service processes, and participation in rotational on-call support, with an emphasis on observability, documentation, and operational improvements.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Monitor production systems, alerts, dashboards, and customer-impacting signals to identify issues proactively.
  • •Perform incident triage, impact assessment, prioritization, and escalation coordination for production issues.
  • •Coordinate escalations across support, engineering, infrastructure, and customer stakeholders to drive timely resolution.
  • •Manage support queues with clear ownership, updates, escalation, and resolution tracking.
  • •Support major incident management and participate in RCA discussions to drive long-term operational improvements.

Key Requirements

  • •4–8 years of experience in application production support, digital operations, or enterprise service delivery environments.
  • •Strong verbal and written communication with the ability to engage technical and business stakeholders.
  • •Ability to independently make sound operational decisions and adapt quickly in dynamic support environments.
  • •Comfort understanding application flows, logs, integrations, APIs, and production support troubleshooting.
  • •Experience participating in rotational shifts and on-call support aligned with global production support requirements.
Experience:4-8 yearsApplication production supportDigital operationsEnterprise service deliveryITSM
Skills:CommunicationOperational ownershipStructured problem-solvingCustomer-focused thinkingOperational responsiveness
Tech Stack:DatadogDynatraceSplunkServiceNowAPIsAgileDevOpsCloud-native

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn