Services Engagement Expert-Success Plan Manager-Delhi/Mumbai

SAP
Delhi, Mumbai
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Facilitation","Negotiation","De-escalation","Customer value orientation","Executive communication"]

Own premium engagement success plans for key customer accounts, aligning SAP engagements to business requirements and measurable outcomes. Lead engagement planning, value proposition creation, executive reporting, governance, escalation management, and contract lifecycle activities. Drive engagement quality and execution, including staffing, procurement, contract management, and services delivery, while coordinating with architects, success experts, partners, and delivery teams. Apply SAP’s integrated engagement toolchain to improve customer experience and adoption.

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SAP
SAP
2 hours ago

Services Engagement Expert-Success Plan Manager-Delhi/Mumbai

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Job Summary

Own premium engagement success plans for key customer accounts, aligning SAP engagements to business requirements and measurable outcomes. Lead engagement planning, value proposition creation, executive reporting, governance, escalation management, and contract lifecycle activities. Drive engagement quality and execution, including staffing, procurement, contract management, and services delivery, while coordinating with architects, success experts, partners, and delivery teams. Apply SAP’s integrated engagement toolchain to improve customer experience and adoption.
Location: Delhi, Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage key customer accounts and work with account teams to ensure customers achieve measurable outcomes from SAP investments.
  • •Lead engagement planning for Premium Engagement services, including value propositions, alignment, and contract activities with partners, executives, and delivery teams.
  • •Drive engagement quality and execution through governance, top-issue/escalation management, executive reporting, resource staffing, procurement, contract management, and services delivery.
  • •Lead engineering services or resources for end-to-end projects or phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, enablement training, and workshops.
  • •Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams; support adoption and ensure consumption using SAP’s toolchain.
Travel: Low travel

Key Requirements

  • •Strong SAP business and technical solution architecture expertise.
  • •15–20 years of hands-on experience with SAP enterprise/industry/platform/SaaS or partner technologies and third-party technologies.
  • •Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
  • •Experience with SAP governance, risk mitigation, performance, security, and disaster-recovery considerations.
  • •Ability to translate business needs into technical/functional requirements and practical roadmaps, with customer value focus and success metrics.
Experience:SAPERPSaaSCloudEnterprise solutionsIntegrationsCustomer success
Education:Bachelor's in STEM (Science, Tech, Engineering, Math)
Skills:FacilitationNegotiationDe-escalationCustomer value orientationExecutive communication
Tech Stack:SAPSAP HANAS/4 HANASAP Business Technology PlatformHolistic Engagement Planner (HEP)Cloud ALMDashboards

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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