Contingency Field Operations Manager (Field Based, GB, Covering N)

Serco
United Kingdom
Workplace: OnsiteContractGBP 43,500+ annuallyFunction: Business OperationsSkills: ["Leadership","Organisational skills","Performance management","Problem-solving","Independent working"]

Lead a field-based team of Housing Officers and Supervisors within the Justice and Immigration portfolio, ensuring safe, compliant accommodation and support services across your designated region. You’ll oversee delivery against contract standards, monitor performance, and drive continuous improvement and innovation. The role includes people management—performance, attendance, recruitment support, onboarding, and workforce planning—plus close collaboration with landlords, subcontractors, external agencies, and internal teams.

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FursaFursa
Serco
Serco
1 day ago

Contingency Field Operations Manager (Field Based, GB, Covering N)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead a field-based team of Housing Officers and Supervisors within the Justice and Immigration portfolio, ensuring safe, compliant accommodation and support services across your designated region. You’ll oversee delivery against contract standards, monitor performance, and drive continuous improvement and innovation. The role includes people management—performance, attendance, recruitment support, onboarding, and workforce planning—plus close collaboration with landlords, subcontractors, external agencies, and internal teams.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · 3 months
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, support, and develop a team of Supervisors to enable strong performance and growth.
  • •Ensure accommodation is safe, habitable, fully equipped, and maintained to contractual, regulatory, and legislative requirements.
  • •Oversee services and processes delivered in line with contract standards and new processes.
  • •Monitor operational performance, identify improvement areas, and implement solutions that drive service excellence and innovation.
  • •Manage people processes including performance management, attendance, recruitment support, onboarding, and workforce planning.
Travel: Medium travel

Pay and Benefits

Salary: GBP 43,500 annually
Perks:PensionLearning Budget

Key Requirements

  • •Previous experience in an operational management role with responsibility for leading and developing teams.
  • •Strong organisational skills to manage competing priorities, deadlines, and changing operational demands.
  • •Experience of performance management, problem-solving, and driving operational improvements.
  • •Confident using Microsoft Office applications, including Excel and Word.
  • •A-Level qualification or equivalent experience, with the ability to work independently and use initiative.
Skills:LeadershipOrganisational skillsPerformance managementProblem-solvingIndependent working
Licenses:UK driving licence
Tech Stack:Microsoft OfficeExcelWord

Eligibility

Security Clearance:BPSS

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn