Senior Manager, Associate Relations

Discover Financial
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 12+ yearsEducation: mastersSkills: ["Leadership","Coaching","Conflict resolution","Stakeholder management","Process improvement"]

Lead Associate Relations by investigating and resolving associate and manager issues, coaching people leaders to reconcile conflicts, and handling formal employment complaints such as harassment and discrimination. Serve as an escalation point for investigations, review case data to identify trends, and partner across Legal, Benefits, Office of Corporate Investigations, and Security Operations to ensure compliance. Manage and develop a team of Associate Relations Consultants while championing associate-experience policies and internal process improvement projects.

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FursaFursa
Discover Financial
Discover Financial
20 hours ago

Senior Manager, Associate Relations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 24 minutes agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Lead Associate Relations by investigating and resolving associate and manager issues, coaching people leaders to reconcile conflicts, and handling formal employment complaints such as harassment and discrimination. Serve as an escalation point for investigations, review case data to identify trends, and partner across Legal, Benefits, Office of Corporate Investigations, and Security Operations to ensure compliance. Manage and develop a team of Associate Relations Consultants while championing associate-experience policies and internal process improvement projects.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Investigate and resolve manager and associate issues.
  • •Coach and provide guidance to resolve manager and associate issues, including employment, performance, and policy concerns.
  • •Help people leaders, associates, and business leaders reconcile conflicts and disputes.
  • •Investigate and resolve formal employment complaints, including harassment, discrimination, and wrongful termination.
  • •Lead, motivate, and develop a team of Associate Relations Consultants, reviewing case data to identify trends and recommend action plans.

Key Requirements

  • •Full-time MBA or PGDM.
  • •At least 12 years of client management experience.
  • •At least 5 years of experience as a Human Resources Business Partner.
  • •At least 1 year of experience leading project teams.
  • •Knowledge of employment law and employment practices.
Experience:12+ yearsHuman resourcesEmployee relations
Education:Master's
Skills:LeadershipCoachingConflict resolutionStakeholder managementProcess improvement

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn