Audiology Technical Support Specialist (Remote, United States)

Provide expert audiology technical support for hearing solutions by troubleshooting issues, recommending hearing aid fittings, and guiding providers and consumers through product setup and performance. Handle high-volume inbound calls, document interactions in CRM systems, follow up to ensure resolution, and maintain compliance with company policies and regulatory requirements. Work remotely with scheduled coverage and occasional Saturdays/holidays while partnering closely with customers to strengthen satisfaction and retention.