Customer Operator

CarMax
United States
Workplace: OnsiteFull timeUSD 17.96 - 17.96 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Interpersonal communication","Telephone etiquette","Active listening","Multi-tasking","Fast-paced collaboration"]

Deliver friendly, professional customer support for the Service Department by answering incoming service calls, assisting service consultants and customer advisors, and scheduling/confirming service appointments. Perform follow-up reminder calls, coordinate repair-request scheduling, and maintain accurate repair-order documentation. Support compliance by monitoring loaner logs and auditing sublet invoices, while following CarMax Environmental, Health and Safety (EH&S) requirements in a fast-paced environment.

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FursaFursa
CarMax
CarMax
3 days ago

Customer Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver friendly, professional customer support for the Service Department by answering incoming service calls, assisting service consultants and customer advisors, and scheduling/confirming service appointments. Perform follow-up reminder calls, coordinate repair-request scheduling, and maintain accurate repair-order documentation. Support compliance by monitoring loaner logs and auditing sublet invoices, while following CarMax Environmental, Health and Safety (EH&S) requirements in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming service calls promptly and professionally with empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and provide clear responses to customer inquiries.
  • •Perform reminder calls, follow up when special-order parts arrive, and contact customers for repair requests to schedule appointments and maintain accurate records.
  • •Audit sublet invoices and monitor loaner logs for compliance, and follow EH&S requirements while maintaining a clean, orderly work area.

Pay and Benefits

Salary: USD 17.96 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability, including nights, weekends, holidays, and extended shifts.
Skills:Customer serviceInterpersonal communicationTelephone etiquetteActive listeningMulti-taskingFast-paced collaboration
Tech Stack:Spreadsheets

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn