CCSS Representative III

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer focus","Teamwork","Problem-solving"]

Handle customer inquiries for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communications. Identify customer needs, recommend suitable products and services, and propose practical solutions to resolve issues and ensure satisfaction. Provide high-quality service while collaborating with your team and supporting a rotating schedule when required.

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FursaFursa
HSBC
HSBC
4 hours ago

CCSS Representative III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle customer inquiries for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communications. Identify customer needs, recommend suitable products and services, and propose practical solutions to resolve issues and ensure satisfaction. Provide high-quality service while collaborating with your team and supporting a rotating schedule when required.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer customer questions and handle inquiries related to credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communications.
  • •Understand customer needs and recommend appropriate products and services to meet expected outcomes.
  • •Provide reasonable solutions based on the situation to resolve customer difficulties.
  • •Deliver high-quality customer service.
  • •Collaborate with the team to support overall customer service delivery.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service.
  • •Fluent in Cantonese, with clear thinking and strong communication and expression skills.
  • •Teamwork mindset.
  • •Ability to communicate and read/write in English to a certain level, and willingness to accept shift work.
Skills:CommunicationCustomer focusTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn