Area Customer Experience Specialist (Saginaw, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Dependability","Adaptability","Problem resolution","Customer education"]

Support multiple branch locations as a financial concierge, delivering best-in-class customer experiences during customers’ time of need. You’ll process transactions with accurate cash controls, resolve customer issues, and educate customers on deposits, loans, and account service needs. By understanding customer financial goals, you’ll retain and grow consumer and business relationships, recommend appropriate banking products, and refer customers when needed while adhering to risk and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
6 days ago

Area Customer Experience Specialist (Saginaw, MI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support multiple branch locations as a financial concierge, delivering best-in-class customer experiences during customers’ time of need. You’ll process transactions with accurate cash controls, resolve customer issues, and educate customers on deposits, loans, and account service needs. By understanding customer financial goals, you’ll retain and grow consumer and business relationships, recommend appropriate banking products, and refer customers when needed while adhering to risk and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide multi-branch coverage for branch banking needs including customer transactions, servicing needs, and advice/guidance
  • •Process customer transactions accurately and efficiently while maintaining cash controls and balancing daily
  • •Deliver excellent customer service and resolve customer issues
  • •Educate customers on deposits and loans and support service or account maintenance needs
  • •Travel between multiple branch locations throughout the week and act as a resource to help colleagues provide consistent experiences
Travel: Medium travel

Key Requirements

  • •High school diploma or GED
  • •Minimum 1 year of customer service and branch banking experience
  • •Adherence to operational, security, risk, and regulatory policies and procedures
  • •Comfort learning and educating customers on bank technology such as online, mobile, and ATM banking
  • •Dependability and adaptability to travel between multiple branch locations throughout the week
Experience:1+ years
Education:High School
Skills:Customer serviceDependabilityAdaptabilityProblem resolutionCustomer education
Certifications:NMLSNotary
Tech Stack:Online bankingMobile bankingATM banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn