Tamheer - Health Coordination

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a front-line point of contact for customers and hospital staff by handling inquiries face to face, by phone, and via email. Follow service procedures to deliver professional, proactive support, resolve complaints with minimal escalation, and ensure accurate information using knowledge of Bupa’s hospital network and services. Coordinate with providers to support compliance and follow up on recovery plans while maintaining strong provider relationships.

Location: Jeddah

Workplace: Onsite

Employment Type: Internship

Job Function: Solutions Engineering & Sales Engineering

Seniority: Intern level

Key Responsibilities

•Answer customer inquiries face to face, over the phone, and via email, ensuring calls and member requests meet company standards.
•Maintain a thorough knowledge of departments, hospital network, products, and services to provide accurate provider and general query information.
•Handle customer complaints competently and support resolution to the customers’, hospitals’, and company expectations with minimal escalation.
•Ensure providers’ compliance with agreed service standards and support hospital staff with coaching and training on Bupa services.
•Support complaint management by entering items into the complaints system tracker and following up on recovery plans as needed.

Key Requirements

•Bachelor's degree in Business, Healthcare, or an equivalent related medical field.
•Strong healthcare and customer service orientation with front desk experience.
•Multicultural interpersonal and communication skills.
•Ability to plan effectively and provide information accurately to customers.
•Capability to handle customer complaints and resolve issues without unnecessary escalation.

Education:Bachelor's in Business, Healthcare

Skills:Customer serviceInterpersonal communicationPlanningService mindsetProfessionalism

Company Brief

Bupa Arabia

Website

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Bupa Arabia

2 weeks ago

Tamheer - Health Coordination

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Jeddah

Workplace: Onsite

Employment Type: Internship

Job Function: Solutions Engineering & Sales Engineering

Seniority: Intern level

Key Responsibilities

•Answer customer inquiries face to face, over the phone, and via email, ensuring calls and member requests meet company standards.
•Maintain a thorough knowledge of departments, hospital network, products, and services to provide accurate provider and general query information.
•Handle customer complaints competently and support resolution to the customers’, hospitals’, and company expectations with minimal escalation.
•Ensure providers’ compliance with agreed service standards and support hospital staff with coaching and training on Bupa services.
•Support complaint management by entering items into the complaints system tracker and following up on recovery plans as needed.

Key Requirements

•Bachelor's degree in Business, Healthcare, or an equivalent related medical field.
•Strong healthcare and customer service orientation with front desk experience.
•Multicultural interpersonal and communication skills.
•Ability to plan effectively and provide information accurately to customers.
•Capability to handle customer complaints and resolve issues without unnecessary escalation.

Education:Bachelor's in Business, Healthcare

Skills:Customer serviceInterpersonal communicationPlanningService mindsetProfessionalism

Company Brief

Bupa Arabia

Website