Carvana

2 months ago

Loan Document Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Work in person at Carvana’s Tempe headquarters as part of Customer Care, guiding customers through buying and selling by phone and reviewing/verifying sensitive documentation through casework. Use critical thinking and real-time AI coaching to resolve questions, draft notes, and stay accurate and efficient in a fast-paced, ever-changing environment. Enjoy an assigned schedule with weekend/holiday shifts and opportunities for overtime while earning and progressing hourly based on performance.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Entry level

Key Responsibilities

•Build genuine customer relationships by guiding customers through their car-buying or selling journey via inbound and outbound calls.
•Problem-solve in real time by listening to customer needs and finding effective solutions using AI support.
•Review and verify sensitive customer documentation through casework to ensure accuracy and efficiency.
•Stay current with evolving technology and product updates as part of day-to-day work.
•Deliver high-quality customer interactions using real-time AI feedback and coaching; perform other duties as assigned.

Pay and Benefits

Salary: USD 20 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid Leave

Key Requirements

•A Bachelor’s degree OR 2+ years of customer service experience in a fast-paced/high-volume environment; high school diploma or GED required.
•Ability to navigate multiple systems and learn new tools quickly, with troubleshooting skills.
•Strong resilience and critical thinking to adapt to rapid change and make thoughtful decisions that support customers.
•Enjoy servicing customers over the phone and maintain strong attention to detail while handling casework.
•Ability to read, write, speak, and understand English.

Experience:2+ years

Education:High School

Skills:Critical thinkingAdaptabilityAttention to detailCommunicationResilience

Languages:English

Tech Stack:AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

2 months ago

Loan Document Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Entry level

Key Responsibilities

•Build genuine customer relationships by guiding customers through their car-buying or selling journey via inbound and outbound calls.
•Problem-solve in real time by listening to customer needs and finding effective solutions using AI support.
•Review and verify sensitive customer documentation through casework to ensure accuracy and efficiency.
•Stay current with evolving technology and product updates as part of day-to-day work.
•Deliver high-quality customer interactions using real-time AI feedback and coaching; perform other duties as assigned.

Pay and Benefits

Salary: USD 20 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid Leave

Key Requirements

•A Bachelor’s degree OR 2+ years of customer service experience in a fast-paced/high-volume environment; high school diploma or GED required.
•Ability to navigate multiple systems and learn new tools quickly, with troubleshooting skills.
•Strong resilience and critical thinking to adapt to rapid change and make thoughtful decisions that support customers.
•Enjoy servicing customers over the phone and maintain strong attention to detail while handling casework.
•Ability to read, write, speak, and understand English.

Experience:2+ years

Education:High School

Skills:Critical thinkingAdaptabilityAttention to detailCommunicationResilience

Languages:English

Tech Stack:AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website