Senior Agile Business Analyst - Financial Services

Qantas Airways
Sydney
Workplace: HybridFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Customer-focused","Simplifying complex problems","Navigating ambiguity","Stakeholder management","Influencing"]

Partner with the Product Manager, Squad Lead, and cross-functional teams to translate financial services strategy into product initiatives and measurable outcomes. Use customer insights, data, and commercial judgement to identify opportunities across credit cards and home loans, improving products and processes while strengthening regulatory compliance. Own requirements and value definitions, map customer journeys, and support testing, implementation, and clear stakeholder communication in a fast-paced Agile environment.

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Qantas Airways
Qantas Airways
2 days ago

Senior Agile Business Analyst - Financial Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 minutes agoStatus: Live

Job Summary

Partner with the Product Manager, Squad Lead, and cross-functional teams to translate financial services strategy into product initiatives and measurable outcomes. Use customer insights, data, and commercial judgement to identify opportunities across credit cards and home loans, improving products and processes while strengthening regulatory compliance. Own requirements and value definitions, map customer journeys, and support testing, implementation, and clear stakeholder communication in a fast-paced Agile environment.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Assess customer needs, business processes, regulatory requirements, and industry trends.
  • •Develop evidence-based recommendations balancing customer, commercial, technical, and regulatory considerations.
  • •Define value, business rules, feasibility, and delivery costs for proposed features.
  • •Translate product objectives into requirements, user stories, process designs, and acceptance criteria.
  • •Support quality assurance, solution testing, and successful implementation while communicating requirements to stakeholders.

Pay and Benefits

Perks:Paid LeaveParental Leave

Key Requirements

  • •5+ years’ experience as an Agile Business Analyst, including significant experience in financial services.
  • •Tertiary qualifications in business, finance, IT, engineering, data science or a related field.
  • •Deep domain knowledge of credit cards and home loans, including customer journeys, operational processes, and regulatory requirements.
  • •Strong knowledge of regulatory, compliance, and risk considerations across the product-delivery lifecycle.
  • •Proven ability to gather, prioritise, and communicate requirements through user stories and clear acceptance criteria.
Experience:5+ yearsFinancial servicesCredit cardsHome loansAgileScrumKanbanLean
Education:
Skills:Customer-focusedSimplifying complex problemsNavigating ambiguityStakeholder managementInfluencing
Languages:English (AU)
Tech Stack:AgileScrumKanbanLeanJiraConfluenceDesign thinkingContinuous improvementUser storiesAcceptance criteria

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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