Customer Loyalty Representative

Hello Chef
Dubai
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Empathy","Communication","Problem-solving","Ownership","Calm under pressure"]

Customer Loyalty Representative to support customers at key moments in their journey with empathetic, human support. Focused on protecting trust, reducing churn, and surfacing customer insights, while working with Intercom and CRM tools in a non-call-center, non-sales capacity.

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Hello Chef
Hello Chef
6 months ago

Customer Loyalty Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Customer Loyalty Representative to support customers at key moments in their journey with empathetic, human support. Focused on protecting trust, reducing churn, and surfacing customer insights, while working with Intercom and CRM tools in a non-call-center, non-sales capacity.
Location: Dubai
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Protect customer trust through reliable issue resolution
  • •Resolve customer issues correctly and empathetically, preventing avoidable dissatisfaction
  • •Reduce avoidable churn through intentional human interaction
  • •Engage customers who are unsure or on the fence to help them get more value
  • •Surface customer insights through daily interactions and share feedback with the team

Pay and Benefits

Perks:Health InsuranceDentalVisionRelocationDiscount

Key Requirements

  • •1) Customer empathy and active listening
  • •2) Clear, human communication (written and spoken in English)
  • •3) Judgment and problem-solving in ambiguous situations
  • •4) Comfort with systems and tools (Intercom, CRM, tagging)
  • •5) Ownership mindset and accountability
Experience:Customer service
Skills:EmpathyCommunicationProblem-solvingOwnershipCalm under pressure
Languages:English
Tech Stack:IntercomCRMTagging

Company Brief

Hello Chef
Hello Chef is a Mauritius-based meal kit and food delivery service that provides pre-portioned ingredients and chef-designed recipes for home cooking, offering convenient weekly menus, grocery staples, and ready-to-eat options delivered across Mauritius.
Industry: FoodTech
Headquarters: Mauritius
Website