Fraud Officer

HSBC
Hyderabad
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 1+ yearsEducation: bachelorsSkills: ["Independent working","Customer communication","Adaptability"]

Provide high-quality fraud processing service to meet Performance Level Agreements (PLAs) and maximize customer satisfaction. Meet KPIs for case and call quality and handle complaints/compliments while ensuring process requirements follow established procedures. Maintain HSBC internal control standards by implementing internal/external audit points and responding to issues raised by regulators. Independently complete tasks within timeframes and continually reassess operational risk amid changing market, regulatory, and technology conditions.

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FursaFursa
HSBC
HSBC
1 day ago

Fraud Officer

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide high-quality fraud processing service to meet Performance Level Agreements (PLAs) and maximize customer satisfaction. Meet KPIs for case and call quality and handle complaints/compliments while ensuring process requirements follow established procedures. Maintain HSBC internal control standards by implementing internal/external audit points and responding to issues raised by regulators. Independently complete tasks within timeframes and continually reassess operational risk amid changing market, regulatory, and technology conditions.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Continuously provide high-quality processing service to meet PLAs and achieve maximum customer satisfaction.
  • •Meet or exceed KPIs, including case and call quality, and manage complaints/compliments.
  • •Ensure process requirements are met, adhered to, and completed according to established procedures and standards.
  • •Maintain HSBC internal control standards, including timely implementation of audit points and regulator-raised issues.
  • •Reassess operational risks considering changing economic/market conditions, legal/regulatory requirements, procedures, restructures, and new technology.

Key Requirements

  • •Minimum 1 year of relevant experience and a degree in any discipline.
  • •Understand, adhere to, and execute training-phase procedures; continually update product knowledge and adapt to change.
  • •Speak and understand English fluently; write letters and create memos for related departments.
  • •Demonstrate good conversational skills to hold customer attention on the telephone.
  • •Be flexible to work shifts, including night shifts.
Experience:1+ years
Education:Bachelor's
Skills:Independent workingCustomer communicationAdaptability
Languages:English
Tech Stack:Computer knowledge

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn