Senior Manager, Protective Services

DoorDash US
Austin, Dallas, Houston, Miami, Atlanta, North Carolina, Charlotte, Phoenix, Nashville, Omaha, San Francisco
Full timeUSD 139,400+ annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Judgment","Decision-making","Building scalable processes","Service orientation","Cross-team collaboration","Discretion"]

Lead protective operations for DoorDash’s Global Safety and Security team, owning staffing, protective decisions, training standards, vendor management, and incident response. This player-coach role also drives converged physical-cyber protection by partnering with Protective Intelligence and Cyber Protective Services to interpret threat indicators and set the right protective posture. Set the standard for a team that can deploy quickly on short notice, with intelligence-driven decisions and trust-building service.

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DoorDash US
DoorDash US
2 days ago

Senior Manager, Protective Services

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Job Summary

Lead protective operations for DoorDash’s Global Safety and Security team, owning staffing, protective decisions, training standards, vendor management, and incident response. This player-coach role also drives converged physical-cyber protection by partnering with Protective Intelligence and Cyber Protective Services to interpret threat indicators and set the right protective posture. Set the standard for a team that can deploy quickly on short notice, with intelligence-driven decisions and trust-building service.
Location: Austin, Dallas, Houston, Miami, Atlanta, North Carolina, Charlotte, Phoenix, Nashville, Omaha, San Francisco
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead protective operations, owning staffing, assignment, protective decisions, resourcing, and response across the program.
  • •Own training, qualification standards, and records; verify training is happening and keep the team deployable on short notice.
  • •Own vendor and supplier management, including competitive procurement and setting approval thresholds.
  • •Serve as escalation point for protective incidents, making real-time decisions and documenting what was decided and why.
  • •Lead converged physical-cyber protection by working with Protective Intelligence and Cyber Protective Services to interpret threat indicators and decide protection responses.
Travel: High travel

Pay and Benefits

Salary: USD 205,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceWellness StipendParental Leave

Key Requirements

  • •10+ years in protective, security, or military operations, including 5+ years managing people with hands-on responsibility for protective operations.
  • •Held real decision authority and remains close enough to the work to run it directly.
  • •Strong judgment under pressure to make sound calls with incomplete information in fast-moving, high-consequence situations.
  • •Experience building or scaling protective capability and setting standards, qualifications, and procedures.
  • •Bachelor’s degree or equivalent professional experience.
Experience:10+ years
Education:Bachelor's
Skills:LeadershipJudgmentDecision-makingBuilding scalable processesService orientationCross-team collaborationDiscretion

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn