FOH - Reception_Front of House_Burjuman Center Fitness First UAE_HOSP - Burjuman - Dubai, UAE_Fitness First

Landmark Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer service","Cash handling","Professionalism","Communication","Customer complaints handling","Organization"]

Manage front desk operations at Fitness First, delivering excellent customer service and creating a welcoming first impression for members and guests. Handle member calls, address escalations and complaints professionally, and support the member journey to help drive NPS. Ensure club opening and front desk standards are followed, maintain cleanliness, comply with SOPs and health & safety, and manage payments, cash up, renewals, and access procedures.

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FursaFursa
Landmark Group
Landmark Group
3 days ago

FOH - Reception_Front of House_Burjuman Center Fitness First UAE_HOSP - Burjuman - Dubai, UAE_Fitness First

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Manage front desk operations at Fitness First, delivering excellent customer service and creating a welcoming first impression for members and guests. Handle member calls, address escalations and complaints professionally, and support the member journey to help drive NPS. Ensure club opening and front desk standards are followed, maintain cleanliness, comply with SOPs and health & safety, and manage payments, cash up, renewals, and access procedures.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and create best first impressions across communication channels.
  • •Run the front desk daily operations: ensure the club opens on time, front desk cleanliness, and follow SOP (including no mobile phone policy).
  • •Manage member calls and handle cancellations/escalations by directing requests to MSM and/or logging for follow-up.
  • •Support member journey and member experience: assist with queries, handle complaints, and support CGM/MSM to drive NPS.
  • •Handle cash and payments: ensure correct cash up, record discrepancies, manage membership arrears/renewals, and ensure dues/payments are entered correctly.

Key Requirements

  • •Secondary Education – A level or equivalent.
  • •Deliver excellent customer service to club visitors.
  • •Follow relevant business SOPs without fail and comply with health and safety responsibilities.
  • •Be knowledgeable about club operations (e.g., club rules/regulations, class timetables, promotions, club events).
  • •Manage front desk operations professionally, including cash, payments, and membership processes.
Skills:Customer serviceCash handlingProfessionalismCommunicationCustomer complaints handlingOrganization
Tech Stack:MYZONEMembers FirstMF system

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
Glassdoor
Glassdoor: 3.5
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