Second Shift Operator

RTX
United States
Workplace: OnsiteFull timeUSD 68,900 - 131,100Function: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Customer support","Communications","Teamwork","Problem tracking","Attention to detail"]

Operate and sustain a mission-critical system on a high-performing Operations and Sustainment team, working 24x7 with customer presence. Triage and troubleshoot technical anomalies using Tier 1/Tier 2 support practices, maintain the environment by identifying anomalies, and assist with installing upgrades while monitoring system and network performance. You’ll follow operational policies, troubleshoot hardware/software/OS issues, and escalate problems to support teams as needed.

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FursaFursa
RTX
RTX
1 month ago

Second Shift Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Operate and sustain a mission-critical system on a high-performing Operations and Sustainment team, working 24x7 with customer presence. Triage and troubleshoot technical anomalies using Tier 1/Tier 2 support practices, maintain the environment by identifying anomalies, and assist with installing upgrades while monitoring system and network performance. You’ll follow operational policies, troubleshoot hardware/software/OS issues, and escalate problems to support teams as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide Tier 1 and Tier 2 troubleshooting to resolve technical system anomalies in coordination with operators, data managers, engineers, subcontractors, customers, and vendors.
  • •Maintain operational environment by identifying anomalies and restoring operations or escalating to senior engineers.
  • •Assist with installing upgrades and monitor system and network performance while initiating troubleshooting.
  • •Follow operational policies and procedures; troubleshoot hardware, software, and operating system issues and escalate application problems to support teams.

Pay and Benefits

Salary: USD 68,900 - 131,100
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Typically requires a Bachelor’s in science, Technology, Engineering, or Mathematics (STEM) and a minimum of 2 years of prior relevant experience.
  • •Active and transferable U.S. government issued security clearance is required prior to start date, and U.S. citizenship is required.
  • •Experience with Linux commands.
  • •Security+ certification is preferred.
  • •Experience in the Intelligence Community (IC) and familiarity with technical documentation are preferred.
Experience:2+ yearsIntelligence Community (IC)
Education:Bachelor's in STEM (Science, Technology, Engineering, or Mathematics)
Skills:Customer supportCommunicationsTeamworkProblem trackingAttention to detail
Certifications:Security+
Tech Stack:Linux

Eligibility

Nationality:US National
Security Clearance:TS/SCI with PolyActive clearance required on day 1

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website