Account Manager

Cloudbeds
Europe
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship building","Negotiation","Presentation","Problem-solving"]

Own a customer portfolio in the hospitality space and guide clients through their journey using a consultative approach. Drive customer success outcomes, reduce churn, and identify upsell opportunities for $500k–$1M+ accounts. Serve as the first point of contact, handle escalations, analyze customer data to improve utilization, and relay feedback to support product releases across a remote-first Customer Success team.

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FursaFursa
Cloudbeds
Cloudbeds
1 day ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 38 minutes agoStatus: Live

Job Summary

Own a customer portfolio in the hospitality space and guide clients through their journey using a consultative approach. Drive customer success outcomes, reduce churn, and identify upsell opportunities for $500k–$1M+ accounts. Serve as the first point of contact, handle escalations, analyze customer data to improve utilization, and relay feedback to support product releases across a remote-first Customer Success team.
Location: Europe
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of customers within the Customer Success team as first point of contact for Cloudbeds
  • •Drive customer success outcomes through recommendations and strategic guidance to improve business performance
  • •Identify upsell opportunities for ACV expansion and implement proactive churn reduction strategies
  • •Analyze customer data to improve utilization, engagement, and product adoption
  • •Manage customer escalations and handle feedback/requirements for future software releases

Pay and Benefits

Perks:Paid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

  • •Define and align with customer success outcomes to drive measurable goals
  • •Act as the main point of contact, including escalating urgent support issues
  • •Achieve net dollar retention by identifying upsell opportunities and implementing proactive churn reduction
  • •Use a consultative approach to increase product engagement, stickiness, and package growth
  • •Strong communication, presentation, listening, and negotiation skills for influencing at multiple org levels
Experience:Hospitality
Skills:CommunicationRelationship buildingNegotiationPresentationProblem-solving

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn