Customer Service Representative (CSR)

Own end-to-end customer order management from placement to delivery in Amcor’s CRM and ERP systems. Act as the central contact for customers and internal stakeholders, advising on delays, handling requests and complaints, coordinating rush shipment expediting, and supporting credit/debit notes and disputed invoice processes. Prepare customer performance reviews and proactively manage inventory levels while continuously improving service and maintaining OHSE/hygiene standards.